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AustraliaDoubleTree by Hilton Bristol North Guest Reviews
Overall Average Score:
Good (3.75 out of 5)
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Donald Wed, 13 August 2025
Passable
Disliked: Charging for coffee in the restaurant if that is all one desired. Also could not order ala carte.Charging for parking the car in the large, mainly empty car park.
Emily Tue, 12 August 2025
Good
Anonymous Tue, 12 August 2025
Superb
Liked: Room was very spacious and comfy
Disliked: The room keys (wooden type) wouldn’t work properly in the room so the lights kept turning off. I rang the reception a few times to tell them but no one answered the phone. I told the woman in reception when checking out and she told me they were busy on the Sunday evening and didn’t apologise
Jax Tue, 12 August 2025
Poor
Chris Mon, 11 August 2025
Passable
Jenny Mon, 11 August 2025
Comfortable hotel with friendly staff...
Liked: We wanted a comfortable stay with a swimming pool close to Bristol, and this hotel fit the bill! Staff were excellent - we asked to move rooms away from a connecting room which was a bit noisy, and were given one of the brand new rooms which was fantastic. Beds were comfy, breakfasts were good. My son loved the pool and hot tub.
Disliked: In our original conjoining room the noise from next door room was quite loud and bathroom was a bit outdated with a slight smell of mildew. Staff happily moved us though and we were very happy with the new room.
Anonymous Mon, 11 August 2025
Comfortable, friendly, bonus cookies and...
Liked: Comfortable bed, free upgrade to superior room for Husbands birthday, staff are wonderful, food tasty and great location close to city centre.
Disliked: Breakfast was busy - no free tables, no cups or cutlery. Seems a small area for such a large hotel, it seemed they were struggling to keep up.
Lara Sun, 10 August 2025
Good
Patricia Sun, 10 August 2025
After a very difficult day...
Disliked: Very tired bathroom for the £230.00 cost of the room. Only towels for 1 person. Very underwhelming.
Matthew Sun, 10 August 2025
All in all a decent...
Liked: Excellent and friendly checking in with a staff member who knew what she was doing. Got us in slightly before the official check in time too which was a welcome bonus. Bar and restaurant areas were clean and tidy with a nice vibe. Car parking was easy, WIFI worked and everything was as expected. The pool area was good and facilities were more than adequate. The cleaning staff were good at their job and friendly in the corridors when passing which is always a nice touch
Disliked: There was no breakfast room service card in the room so I had to ring down for one. Was then called back 5 minutes later asking if I needed a breakfast room service card. I put it out, filled in, on the door before midnight but then when breakfast wasn't delivered at my allocated time I had to ring down to ask where it was. Eventually turned up at gone 10.30 am. The woman delivering it was friendly and deducted the tray charge but the whole event was overly complicated and frustrating. Breakfast was good though. Easy to remedy by adding a few spare cards into each room when being cleaned between guests? Another slightly poor thing was the mattress. It was just passable to sleep on but wasn't very comfortable. Maybe time to upgrade some of the older, sagging mattresses?
