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AustraliaDoubletree By Hilton Billings Guest Reviews
Overall Average Score:
Good (3.75 out of 5)
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J Sun, 26 June 2022
no attempt to resolve a...
Liked: the property did not have my Conf # for a king room. they downgraded me to a queen room and charged me for both. no care or attempt to help at all.
Disliked: the staff did not care nor attempt to help to resolve the matter. their attitude was ?well sucks to be you?. zero customer service
Farrell Thu, 23 June 2022
Was not offered anything else...
Liked: When making the reservation, I requested a king bed, I was put into a double queen. I responded to the text messages from "James" and i stated I requested a king bed, he just basically argued with me saying i didn't request a king and didn't bother offering me anything different.
Jon Thu, 23 June 2022
Superb
Robert Tue, 21 June 2022
Superb
Lewis Tue, 21 June 2022
Superb
Charleen Mon, 20 June 2022
Exceptional
Alison Wed, 15 June 2022
Great hotel, easy walk to...
Liked: Clean, comfortable, great staff, good location to restaurants.
Disliked: Small parking lot. Had to call the hotel to find alternate parking.
Candra Mon, 30 May 2022
Good
Jeremiah Sat, 21 May 2022
loved this stay just wish...
Ruth Wed, 4 May 2022
Will not return
Liked: My room was not ready had to wait in bar. Staff didn?t offer anything for my inconvenience. No cookie, no drink but excuses that they were completely booked over the the previous day. I heard of other customers getting a drink or food credit but nothing was offered. I understand not being ready but being over 2 hours after check in and my room was still not ready. I was tired but went to eat at the bar my appetizer was good but soup was inedible.
Disliked: See above
