DoubleTree By Hilton Bay City Riverfront

Superb

Exceptional

Liked: Great location and beautiful facility.

Exceptional

Good

Very good

Comfortable, clean and quiet

Liked: Loved the pool and hot tub!

Superb

Liked: Very helpful staff, very clean rooms
Disliked: Didn't stay longer

I'd stay there again

Liked: Really convenient having the restaurant on site, and the food wasn't bad.
Disliked: The water pressure was terrible and the heater was very loud.

Poor

Liked: We loved the location.
Disliked: The beds were so uncomfortable that after one night we were lining up pillows to sleep on top of, to try and minimize discomfort. After two nights we had to go get a massage after check out because we were both in so much discomfort from the poor quality mattress. I have never experienced anything like it before. The room was incredibly hot (74 degrees) and the A/C was either broken or wasn’t efficient. We had to run it constantly and still couldn’t get the room under 72 the whole time we were there. The A/C was loud and made a loud hissing noise every time it kicked on, which was every few minutes with the room temperature. We have stayed here before and loved it, this time was awful. We shared our concerns with staff and were offered a cookie for our troubles. They told us that we couldn’t switch rooms because we booked third party instead of direct.