great location with very poor...

Liked: location is great
Disliked: staff is far from being helpful or empathetic shower screen was broken, not sure if hotel maintenance is aware

Staff were excellent, building was...

Liked: The staff were polite, patient and helpful. fresh baked goods on arrival and let me into my room even though I was slightly early.
Disliked: It was shabby bordering on unclean. The paint was chipped. I didn’t really want to walk on the carpet without shoes. There were water and toothpaste marks all over the bathroom. hair on the floor, no shampoo or soap in the dispensers, shower was cold. Overall for £200 a night I was expecting considerably higher standards. I’ve genuinely stayed at hotels for half the price with much nicer rooms.

very nice stay

Liked: location great, just a few minutes walk from the centre. Car park and bus stop right next door. Good choice for breakfast although a little chaotic at peak times. Room was small but adequate. A little noisy as we were on the front but a comfy nights sleep all the same. Good toiletries in the bathroom and lovely towels.
Disliked: a charge of £1.50 for a bottle of water that was placed in the room, free if you are bronze, silver or gold Hilton Honours members. Go downstairs and fill a glass for free. A bit stingy Hilton! No reduction on parking charges. Shower could have done with a really good scrub especially around the door tracks.

Exceptional

Good value for money and...

Liked: A nice clean hotel, great location and good breakfast. would recommend.
Disliked: Was sad to see so many homeless people in Bath.

Good

Disappointing

Very good stay. Would stay...

Liked: There was a delay when checking in, however, it was clear that they were fixing the issue and there were some unhappy people who keep cutting while others were in line. The staff were very lovely with them and with us. We were given free drinks while we waited which we were happy to. It only took 15 extra mins to get our room. Our room was very comfortable, easy to use the TV. Beds and pillows were comfortable. Good water pressure and temp in the bathroom.The breakfast was really nice with a good selection of food, whether you want cold or a hot breakfast. We also had dinner and the food was very good.Location was handy, in the middle of everything, there is a car park right next to it which is sometimes difficult in Bath. There is also a Waitrose next door and a pub opposite so if you don't want to eat here, you have options close.
Disliked: It was a twin room and the beds pressing against each other so a little more space would have been nice but not much of a deal.

Very good

Disliked: Bar staff did not know how/have ingredients to make advertised drinks.