My wife and I are looking forward to our event next year and we will use the DoubleTree Hotel.

Liked: Excellent location for our event.
Disliked: The stay was great!

Nice room; congenial and helpful staff; stayed just one night, but would definitely come again.

Exceptional

Our weekend Preakness Experience was...

Liked: The breakfast location, which was the hotel's restaurant, was excellent. The quality of the food was excellent, hot, tasty and a great variety, including fresh squeezed orange juice. The playlist of music was diverse and excellent for breakfast dining! The Reservations and Front Desk staff (Jae, Romaine, etc.) were excellent and attentive at any time of day or night. Any issues were resolved immediately. There were booking issues that were misinterpreted but resolved. Front Desk Manager, Jae was able to re-establish our rooms being close together (they were next door to one another) despite a fully booked hotel and wedding taking place that weekend. Hotel housekeeping, maintenance staff were very friendly, professional and met all of our expectations. The bonus was the free huge, heavenly, hot chocolate chip cookies that were supplied no matter what time of day or night you requested them!
Disliked: The microwave was not cleaned from the former room occupants who used the microwave for pancakes/waffles, syrup and did not clean up their spill.

Good value and nice location

Liked: Location was great. Room comfortable and clean.

Exceptional

Exceptional

Superb

Exceptional

Liked: Everything
Disliked: They take the payment off my account and should refund my credit card , I am still waiting for my credit card refund, still waiting. Please.

Same barely adequate situation with...

Liked: since the choice in Pikesville is between this and a sketchy Ramada across the street, this is clearly the better choice. The beds are reasonably comfortable and the breakfast in the restaurant is above average
Disliked: Every time I stay here there’s something “off” with the plumbing. Last time the sink didn’t drain properly and this time the diverter for the shower was not working correctly. The front desk staff seemed to be functioning better than a few months ago, but my request for hangers took several days and 3 separate asks, and the alarm going off at 5:30 AM in the room next to mine was never remedied, despite an initial response that seemed encouraging. The carpets on the 2nd floor were filthy, aged and stained and signs saying “pardon our appearance” were posted along the walls. This place is kind of hanging by a thread and has been for ages, which is likely due to absence of competition. They are charging rates way above the reality of what is offered

Passable

Disliked: Could have used an extra blanket due to the unseasonably cold weather.