I paid for a King Deluxe room months in advance, only to be told upon my arrival that it was not available. I then was told that I was being upgraded to a suite for the inconvenience but was put in a regular room instead, while still having paid for a King Deluxe. Not cool at all. The room was clean and nice but not what I paid for nor expected. I was disappointed. It truly is the little things that matter.

Disliked: Disappointed.

Good

Exceptional

Liked: i have stayed in same hotel once before and i liked it the only drawback was the price of the room

Exceptional

Liked: The staff was very polite.
Disliked: Small beds

Superb

Liked: The hotel staff were wonderful. The hotel itself is very nice and close to the airport. The food and drinks were good. The shuttle that took us to the airport got us there in plenty of time so we didn't have to rush. I recommend this hotel.
Disliked: Heat was not working. My husband did call the front desk and they sent the maintenance man up but he could not fix it. He turned on the heater on the wall and it smelled so we kept it off.

I love this hotel! A...

Liked: Great location, nice small bar with restaurant, amazing staff and great shuttle Help
Disliked: Nothing

Exceptional

Anecessary stay after a medical...

Liked: Staff
Disliked: Slippery surface in tub. Dangerous

Exceptional

Exceptional