I paid for a King Deluxe room months in advance, only to be told upon my arrival that it was not available. I then was told that I was being upgraded to a suite for the inconvenience but was put in a regular room instead, while still having paid for a King Deluxe. Not cool at all. The room was clean and nice but not what I paid for nor expected. I was disappointed. It truly is the little things that matter.

Disliked: Disappointed.

Exceptional

stay away

Liked: nothing
Disliked: hello I wanted to complain about my stay when I was checking in and they said that the room I booked was not ready and give me more expensive one on the ground floor, which was very damp . But in the whole hallway, which is about 3040 rooms only two or three we?re actually occupied so they basically pushed me more expensive room. The hotel is huge and has two towers and it was occupied maximum by 20%. I was trying to change the room because mine was damp and did not smell well moldyThey said nothing is available Also, when I was booking, it was sad and breakfasts are included . they were notalso, on the second night of my stay, and fire alarm went on which was falls, and they could not fix it for more than an hour, it was seven in the morning I can attach the videoYesterday the fire alarm went on again around 11:30 and they could not stop it for at least two hours, forcing people to be outside The convenience store has zero medications, just Band-Aid. I had to order Advil because I got a migraine twice from the fire alarm which was very loud.the stay horrible

Exceptional

Good

Exceptional

Superb

Very good

My overnight hotel before and...

Liked: Amazing value...low price for high quality of stay and amenities. Free 24/7 airport shuttle was prompt and very easy to use with very friendly drivers, onsite parking while away (same as lowest price parking at airport), free cookies!, comfortable bed and pillows, coffee maker and supplies in room, sofa, great location just minutes from the airport. I love Doubletree!
Disliked: The cookies were cold and hard...seriously, that was the only issue and it was minor. ;)

Very good