DoubleTree by Hilton Austin Guest Reviews
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|5.4 miles from Austin centre|
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Mario Mon, 5 December 2022
Cathy Mon, 5 December 2022
Giovana Fri, 2 December 2022
Eva Sat, 26 November 2022
Not economical for the price...
Liked: Very little. Maybe the check in girl. She was nice. Without her, there wouldn't be much to say I liked my stay. She certainly gave a good representation. The guy at the restaurant was nice when I picked up my food.
Disliked: This hotel is established, but not accessible for a person with disabilities. Parking garage doors too small to enter for wheelchairs. Rude check out person. Restaurant cooked a burger patty I ordered not per my request and I ordered even without a bun. Well done was rare. I enjoyed my onion and slice of cheese though for dinner. Geez. No room service compared to other hotels around the area. The bathroom was not cleaned. I requested in advance for a Duck feather free room due to allergic reactions. As I traveled all day in I was assured, even at a 2 hour late check in, my room was all set, duck feather free. Well after check in, I went to my car, packed my items, in a roller cart, freezing cold in the dark, not well lit front area, I headed all the way to my room. Approaching my room, I saw maids scrambling, taking out all the linen and dumping them in the hallway. They looked at me and quickly went in the opposite direction. Apparently they were just switching all the linen to duck feather free. All that time they had. Wasn't enough time for the room to air out allergens. I had to clean the mini fridge it was gross. All this black sludge inside and was cut to off. I thought it was broken. I was freezing cold for awhile in the room to realize the balcony door was left cracked open. Are you kidding me? I thought I was being pranked. I even informed the check out person. No... She said nothing but stared at me in a rude demeanor. I had worked so hard all my days in Austin. I was just too tired to stress whether she heard me or not and my employee is Deaf. The check out person heard me. The parking lot needs a security guard. Too tired to continue. Wow. Did I actually stay here.
Anonymous Sat, 26 November 2022
Disappointed about the accommodations. Breakfast...
Disliked: worst bathroom ever. absolutely no counter space. had plenty of room for a normal vanity but had nothing.
Kenneth Sat, 26 November 2022
Aykut Thu, 24 November 2022
Luis Mon, 14 November 2022
Francisco Sun, 13 November 2022
Karla Sun, 13 November 2022