DoubleTree by Hilton Akron Fairlawn

Pretty good

Liked: Our suite was quite comfortable.
Disliked: We had a 2 room suite with a TV in both rooms as well as the bathroom, but the bathroom TV did not work, and there was only one remote.

Good

Liked: Breakfast was good and customer service was great
Disliked: Temp control in room . Needs an engineer

Exceptional

Do Not Go There

Liked: Location
Disliked: Long list…first room had terrible odor and immediately requested a different room which we received, dog barking so went to turn on tv and it didn’t work, went to pick up phone to request assistance with tv and the phone didn’t work, the room appeared to have construction debris on the floors and inside the shower, shower handle with one attachment piece missing so handle was very dangerous to use. Went to front desk(no phone) and the staff member attempted and was unable to turn on tv, apologized and said manager there at 8 am (it was now 11:30 pm). Next morning at 9:45 am went to front desk to speak to manager and check out, was told no manager as it was weekend. Offered a discount on the room, reported manager would contact me next week. I received a paper receipt. Drove home several states away, emailed 2 different room charge receipts with one having charges that day for a restaurant I did not attend. Both charges and the restaurant charge taken out of my bank account. Called the hotel, told I must call back Monday and speak to accounting, nothing could be done about my billing errors or why I was now being charged for going to a restaurant which was not in the printed out receipt when I checked out in person. Left message for manager. I then called Hilton’s customer phone line and reported the same as this and awaiting a response. I am mostly frustrated that their is no responsibility for the billing errors and that I need to use my time to fix their mistakes, the responsibility falls to me.

Eh.

Liked: Staff was kind. Down stairs was nice
Disliked: The room smelt like a brothel. The fridge had old nasty smelling food. The toilet was gross and had dried pee on the back. The beds are like sleeping on the ground. No fitted sheets for the beds just a flat sheet then two flat sheets sandwiching a nasty stained duvet.

Very friendly staff. Clean room

Liked: Location good for me.
Disliked: WiFi was intermittent. Noisy construction

Nice and clean

Liked: Clean and conveniently located
Disliked: Under renovation weird smell in elevator

Poor

Liked: Location
Disliked: Rooms were falling apart. Not worth the money spent.

Pleasant