Dorsett Shepherds Bush London Guest Reviews
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Write a review
Anonymous Thu, 26 June 2025
Exceptional
Ben Thu, 26 June 2025
Pleasant
Nicole Thu, 26 June 2025
Excellent location and friendly staff...
Liked: Overall, the room is comfortable and spacious, and the location is excellent. There's a bus stop right in front of the hotel entrance, and it's just a 5-minute walk to both the Westfield Mall and the Metro station.
Disliked: My room is on the first floor, with the window facing the bus stop, so I’ve had to keep the curtains closed at all times for privacy. Additionally, the safety deposit box in the room isn’t working, and there’s an unpleasant smell coming from the shower drain all the time. Other than these few tiny concerns, overall is a very comfortable stay.
Michelle Thu, 26 June 2025
Poor
Paul Thu, 26 June 2025
Pleasant
Nour Wed, 25 June 2025
Very good
Liked: Location
Disliked: NO WINDOWS
Teresa Wed, 25 June 2025
Passable
Haidy Wed, 25 June 2025
Loved our stay from beginning...
Liked: Did not eat breakfast there. The staff were magnificent from beginning to end. The hotel is close to all transportation lots of restaurants grocery stores. Westfield shopping mall is 5 minutes walk from the hotel.
Disliked: It was expensive a bit for us compared with what we paid last time.
David Wed, 25 June 2025
Pleasant
Liked: Upgraded room BeddingBathroom
Disliked: The little man who works the bar is incredibly rude and unforgiving. If I was management I would take a serious look at the level of customer service provided by this gentleman. I have used this hotel many times and yet this clown left a bitter taste in my mouth.I would also suggest that having reception staff who have a basic grasp of English and are understandle would enhance the experience of staying at this hotel That said we love the location, rooms, bathrooms and have created many happy memories here and would stay again.
Daniel Wed, 25 June 2025
Very average.
Liked: The location is great and the rooms are a good size.
Disliked: For the star of hotel this is, the rooms are tired and in need of maintenance, the air conditioning is not effective and the cleanliness leaves something to be desired. I had a 7 night stay and despite asking, not once was my room hoovered for example.