Dorsett Shepherds Bush London

Very comfortable and great value.

Liked: The hotel is well designed and the rooms very comfy. The bar, reception and restaurant areas are very good and the staff genuinely helpful. No noise at all from other rooms or outside so we slept very well throughout the stay.
Disliked: Some of the room furnishings and carpet could do with replacing or renewing. The glass to the bathroom not necessary and a bit weird and as a result the bathroom light disrupting sleep wise.

Generally good

Liked: Location is excellent and rooms are spacious enough. A very good facility.
Disliked: The housekeeping was a mess, they need to go back to classes and front desk response is very slow. One of the Outstanding front desk staff is Dante. He’s so professional.

Exceptional

Passable

Overpriced

Liked: Rooms were not clean, had to change rooms
Disliked: The matress was old and tired. A very bad nights sleep.

Very good

Unpleasant stay avoid!

Liked: Not much!
Disliked: Air conditioning was terrible, even after we asked and an engineer was supposedly called it was unbearable in our room at night. We returned several times to reception to report and try and resolve this but got nowhere.We couldn’t get a coffee in the bar at 9.30 pm on a Friday evening as we were told that he had cleared the coffee machine!Breakfast was also poor with a long queue for the hot food and we were wedged in like sardines!Toothpaste stains on the sink when we checked in too.I could go on… we won’t be back!

ordered earl grey tea bags...

Liked: room very nice breakfast very good and very good location would visit again
Disliked: room service very bad

Disappointingly shabby

Liked: responded to message online previsit
Disliked: Room not properly cleaned. there were earbuds on the floor. Carpet was really grubby and thread best in places. Bathroom had been updated but room looked like hadn't been loved. set up as twin singles when 1 occupant.