Dockside Hotel

Exceptional

Liked: Incredibly friendly manager. So helpful.
Disliked: Nothing!

Good

Exceptional

Exceptional

Good

Liked: Our check-in staff afternoon 5pm was good as was the breakfast lady! She's amazing and so nice to have her greet you in the morning. Breakfast was great! The small room was surprisingly functional and comfortable. The location is very convenient to Tube and railway stops as well as walking places.We'd return if in the area only to a larger room.
Disliked: The man working late at night wasn't available instantly and as you need to have them let you in the front door BAD!!!Also, one of the female ladies at reception in the morning 9:30am is not very congenital.

Passable

Good

Liked: Great economical choice
Disliked: Ceramic wasn’t good

Superb

Bad

Liked: Terrible experience – would never stay here again.I’m honestly shocked at how unprofessional and unwelcoming this hotel was. I had booked a room for two people , but when she couldn’t come, there was no option to modify the booking to a cheaper rate or change the room – so I paid the full price for two people anyway.Despite this, every single time I M returned to the hotel during the day, he was stopped at the door by staff asking what room he was staying in – as if his booking didn’t exist. Once or twice would be understandable, but it happened every single time, and it felt like unnecessary policing.On the second-to-last night, I had someone over to help me pack at around 10pm. The front desk rudely told me that visiting hours were over and refused to let me in – even after I explained she was only staying for 30 minutes to assist him. When I said I’d stay overnight since the room was booked and paid for two people, the receptionist began arguing that “only one person is in the room,” even when shown the confirmation that clearly said “2 guests.”In the end, I stayed anyway – but the whole experience felt like I was unwelcome and constantly watched. Not to mention, the room itself was disappointing:    •    The bathroom was dirty.    •    The bed was uncomfortable and felt worn-out.The only good thing about this place is its location near Shadwell Station. Everything else? Absolutely not worth it.Avoid if you want a respectful, relaxing hotel stay.