Very good

Superb

Liked: Overall customer service was good. Quality and value of stay was good as well.
Disliked: Some amenities were non-working. Had to ask the staff to turn temperature down in gym from 83 degrees to something appropriate in the 70s. Blind in bedroom was nonworking, had to ask staff to repair. Privacy blind in living room broke as well and had to be repaired. Complimentary housekeeping does not clean your room. Rather just a refresh with new towels and bed making. No new sheets or cleaning of restrooms or kitchen or floors. Last day of our stay the staff forgot to tell housekeeping to clean our room. Also we got locked out of our room in our last day because the system checked us out. Also the jacuzzi was not working on multiple occasions. The spa temperature was working intermittently according to staff. Also the onsite restaurant didn't cook our venison at the correct temp and gnocchi was raw and the dish had to be sent back. Family was already done eating by the time the dish was ready and we asked staff to comp the dish and we were given a couple of drinks for free to make up for it. That was helpful but we didn't want to patron the restaurant again. Underneath the couch bed, there were old gummy candies from a previous resident. Also the indoor bathtub jets were filthy from old mold. Just some disappointing experiences, but hopefully they can be addressed. We hope to stay at the property again.

Exceptional

Exceptional

Perfect luxury boutique hotel for...

Liked: My wife and I stayed at Desolation hotel for 2 weeks. From the warm welcome on arrival to the wonderful facilities this boutique hotel is perfect. It is conveniently situated a 5 or so minute walk from the main ski gondola at Heavenly and a very short walking distance to the village and lake. There is lots of parking for guests and we used it as a base to ski Kirkwood, Northstar and Palisades. After a day skiing the pool, hot tub fire pits and private sauna were wonderful. Our room had a very boutique high end 5 star feel and facilities like the gym are nicely equipped with Peleton bikes. The in house restaurant Maggies is the best restaurant we visited in 3 weeks in California. We will definitely be back !Sent from my iPhone

Exceptional

Desolation Hotel lives up to...

Liked: The Desolation Hotel is sublime! It lived up my expectations after a lot of research on the best places to stay in Lake Tahoe and based on all the expert reviews that I had read in advance. Amazing attention to detail across all aspects of the property and the wonderful friendly staff made this a great place to stay. The room aesthetics are fantastic, Maggie’s restaurant is top notch for either a delicious cocktail or a sumptuous meal, and the pool and spa area with the fire pits and the chill vibes were the perfect spot to relax after a day on the slopes. My wife I travelled from Australia to ski in Tahoe. We have travelled all around the world. So glad we chose to stay at Desolation Hotel!
Disliked: Nothing! Desolation Hotel and their staff are awesome! We arrived late at night due to our flights being delayed, but despite reception being closed, the hotel kept in touch with us and made sure we could access our room without and problems. The service was exceptional.

Exceptional

Liked: The location of the property is fairly central with the strip/casinos nearby. The rooms have nice finishes with the balcony tub being a nice touch. Maggie’s restaurant for brunch is a must, you can’t go wrong with anything on the menu. We look forward to coming back.
Disliked: Should have stayed longer

Superb