Derby Mickleover BW Signature Collection Guest Reviews
Write a review
Write a review
David Sun, 24 March 2024
Pleasant
David Fri, 22 March 2024
Love this Hotel
Liked: There was a mix up with the booking and the staff couldn't have been more helpful to make amends especially Emma..Thank you
Disliked: This is the second time there has been a mix up and we have ended up in a different hotel on the first night. The good news is you put it right and we really appreciate it...
Ryan Fri, 22 March 2024
Exceptional
Ryan Fri, 22 March 2024
Exceptional
Thomas Thu, 21 March 2024
Very good
Brookes Thu, 21 March 2024
Very good
Liked: Staff were friendly and very helpful, bed was huge and very comfy, breakfast was fantastic value for money.
Disliked: Certain parts of the room were showing signs of age and could do with updating but that's minor
Ben Wed, 20 March 2024
Exceptional
Jay Tue, 19 March 2024
Worst hotel ever! They should...
Liked: staff tried their best with awful facilities. Breakfast was ok
Disliked: The family room we had booked was without doubt the worst hotel room I have ever seen. On entering our room there was a huge wet patch on the carpet from a leaking velux window. The carpet was covered in stains and had been pulled up so was baggy in the middle of the floor causing a trip hazard. The velux windows were all absolutely filthy both inside and out with black mould all around the edge of the glass and lots of evidence of leaking with stains on the walls around them. The windows may as well have been left open as you could hear traffic noise on the road outside all night, and its not a particularly busy road, no insulation in the room whatsoever. The room felt damp and was freezing cold on arrival so switched on air conditioning to heat it which was totally unresponsive. Turned it up to full and it seemed to take an age to heat up. Then it was either on full whack red hot or freezing cold, no in between. Checking the fan vents and they were filthy and desperate for a clean. There were cigarette burns in the bath tub and the condition of the bathroom was really poor. Added to this, on trying to use the shower in the morning there was no hot water! On informing reception of this we were told the problem would last the full weekend and we could use the showers in the spa on the ground floor 5 floors down. I paid for a room in a 4 star hotel with a shower this is not a hostel! It really was an unpleasant experience staying here and I wish I had paid more attention to the reviews as this hotel is really bad and way past its sell by date. The management must have known the room was not fit for purpose yet still have listed it available for staying guests. I just feel sorry for the staff who must have to endure dealing with constant complaints.
Rodger Mon, 18 March 2024
Overall good but needs freshening,...
Liked: Good location, good reviews and good price
Disliked: Getting a bit dated, needs to be decorated and freshened up.
Kellie Sun, 17 March 2024
Tired but clean hotel
Liked: Larger rooms than other hotels. Clean bathroom, comfy bed. Close to A38
Disliked: Very dated decor and the pool area has definitely seen better days. Not walkable distance to anywhere.