Delta Hotels by Marriott Waltham Abbey

Exceptional

Disappointing

Liked: Location F and B staff members
Disliked: Attitude of checking in staff. Raised concerns about cleanliness and certain issues with tv and broken bathrooms. As I paid through booking.com I was directed to complain to them!

Pleasant

Liked: LocationSpecial items in room for brideBreakfast choice
Disliked: £50 charge that was needed to check in

Grubby Hotel, Lack Empathy and...

Liked: Nothing, grubby hotel, poorly stocked bar and awful food.
Disliked: Checking in very slow, requested quiet room and allocated one right next to the stairs so every other resident walked past our room. More so, I booked a room with Booking.com for what I thought was that evening but I selected the wrong month ( April not March ) and realized within 2 minutes so I rang the hotel to change. Delta Hotels told me I needed to speak to Booking.Com so I rang them and guess what, they told me I need to speak to Delta ( as expected! ) Booking.com told me even though I booked 5 minutes ago I did not select the right to cancel ( why would I when booking was for that day ) so it is at Deltas discretion to cancel. Booking.Com emailed Delta on my behalf explaining. As I needed a room for that night I had to re book and pay again hoping Delta would refund my first booking made in error. However I never heard another thing from Delta despite having already stayed there twice that month. Bottom line is Booking.com did not want to lose their commission and Delta lack empathy and goodwill despite my loyalty and intention to stay their many times in the future. The booking made in error is actually for tonight (25/04 ) but we can't go so room paid for and wont be occupied. I will never stay with Delta Hotels again or book through Booking.Com as so many other options and no need to give my business to companies who take your money and run. Yes Delta, you have an extra £114 in your coffers but the loss will be ten fold that to you each year. Short sighted indeed!

okay

Liked: Sausages, beans, fruits, orange juice
Disliked: Nothing

Exceptional

Liked: The hotel was really clean, the staff were so welcoming and accommodating and the bed was comfortable.

Superb

It was good besides the...

Liked: Location was good, breakfast was really good. Loads of variety, food was nice and hot.
Disliked: Our tub was stained in corners brown like rust looking stuff which didn’t come off. Would prefer them to either get that sorted. My next door neighbours also confirmed their tub was stained which doesn’t make it nice. Looks dirty and the showers are not even powerful at all. Our tub also was draining very slow that it would fill the tub up even when showering whilst draining slowly. Also the property charged us twice. We had previously prepaid our stay weeks before we checked in and the day we checked out we was charged again and had to drive back to the hotel to get it sort due to not having the option on the phone to speak to reception.

Gret for work, very accessible...

Liked: Excellent hotel. Good for work, not much else to say as didn’t spend much time in the room but very comfy bed, great facilities in room, big bathroom nice bath. Would recommend. Free parking just remember to check your Reg in.
Disliked: Nothing