Beautiful hotel with a great...

Liked: This hotel is really beautiful with great views along the inner harbor. We enjoyed sitting on the patio watching the seaplanes taking off and loved walking the path that runs in front of it along the water. The shuttle was very convenient and the driver very helpful in giving us favorite places where locals eat. Since it was only a mile or so from town, we enjoyed a wonderful walk back to the hotel from downtown after a day of sightseeing instead of taking the shuttle.
Disliked: We weren't crazy about the food at happy hour.

Fabulous

Liked: Concierge was extremely helpful. Check in and out was very smooth. Room with a view was fantastic. Location was ideal as it is on the Harbour and a short walk to downtown. All that said, still felt a little over-priced.
Disliked: It would be nice to have house coats in the room.

Good

Superb

Excellent location, remarkable staff, wonderful...

Liked: The staff was amazing. Everyone was friendly, and several of the staff went above and beyond to assure our stay was special, including bellman (shuttle driver?), concierge, and several of the front desk staff. They provided excellent recommendations for breakfast and dinner. They provided racquetball gear, and hauled out at least 15 board games for us to choose from, when we made a request for one. The location was excellent also. There is a water taxi dock at the property, which made for some fun excursions to places we would not have otherwise traveled to, since we did not have a car. There was plenty to see, and shops/restaurants to visit, within walking distance also. This place is special. I normally am able to nit-pick to find some negatives. And I could, but it's just so minor I won't bother. Book here, and you won't regret it.
Disliked: Nothing I didn't like. One of the best hotels I've ever stayed in. Ok, our hair dryer was broken. We asked for another one, and they brought it, but not promptly, and my wife's hair was almost dry already. :) But seriously, really nothing we didn't like.

Disappointed

Liked: The girl that checked us in was delightful and seemed to be the only person who cared, Julianna I think her name was, the rest were extremely rude, the gentlemen at the bicycles were great too!
Disliked: When you book a room that says it's king size unless your being upgraded thats what you should get! Instead this group sucks you in making you feel like you have secured a king size room only to tell you once you e arrived that they oversold the room and instead you get a double queen room, don't sell what you have not got that's deceptive. Plus Lure restaurant is terrible absolutely rude bar tenders, when we asked for a particular drink the young man treated us like we were stupid and mocked us for asking for a baileys as he had never heard of it, he then laughed when he asked his colleague about the drink and his colleague said yes we have that, there was no apology no nothing! Then to eat there several tables free but they placed us outside in the freezing cold!! The tables remained empty inside for the complete time we ate there, we weren't the only ones treated like this, may I suggest that you offer patrons the table and state you can only have it for an hour it was terrible and the food was not great either, we then gave a fifteen dollar tip which the girl put straight in her pocket then left us standing there and never came back! Incredibly rude, you need to have undercover boss there as this is not a four star experience at all, absolutely appalling!!

Exceptional

Exceptional

Good