Name: Delta Hotels by Marriott Thunder Bay
Address: 2240 Sleeping Giant Parkway, Thunder Bay, ON
Telephone: (888) 406-7656
Rating: 4

Delta Hotels by Marriott Thunder Bay Guest Reviews

Overall Average Score:

Very Good (4.1 out of 5)

Write a review

Exceptional

Superb

Exceptional

Details, Details, make the difference.

Disliked: I paid for breakfast included in the rate, but was refused three times . Had to demonstrate that it had been included in the Booking.com rate.Delta offers parking, what they do not say is that it is 3 blocks away.

Horrifying, discriminatory experience – stay...

Liked: I didn’t like it
Disliked: This was one of the worst hotel experiences my partner and I have ever had — and that’s saying something.We had booked a king room well in advance, only to be told upon arrival that it was unavailable due to overbooking. No apology. No accountability. Just a blank stare from the front desk staff, who proceeded to be shockingly rude, unprofessional, and downright dismissive. Eye-rolling. Condescending tones. Whispering about us in front of us. It was surreal.When I asked to speak with the general manager, I was told — with a smirk — that he was “very green” and wouldn’t be helpful. They refused to give me his contact information. A senior staff member, possibly a supervisor, was particularly hostile, treating me like an inconvenience rather than a guest. It felt like we were being singled out and unwelcome — that left us feeling deeply uncomfortable and discriminated against.Eventually, after significant pressure, they offered us a different room that was nothing short of depressing: no chair, no table, absolutely no comfort. It felt like a punishment for simply expecting the room we paid for.I cannot overstate how degrading and upsetting this stay was. The staff showed no care, no professionalism, and certainly no understanding of what basic hospitality should look like. We left feeling angry, humiliated, and horrified.Avoid this hotel at all costs. We expected a restful getaway — we left with a story we’ll be warning people about for years.

Very good

Liked: The location by the water
Disliked: The hotel is clean, well maintained, beautiful view. We booked it with the breakfast included option, however the staff at the restaurant were confused and told us to pay for breakfast. After speaking to the receptionist they apologized for an error as the breakfast was included in the price, they got confused as the booking was made through a third party”Booking.com” The breakfast was very good, big portions.