Delta Hotels by Marriott Richmond Downtown

Staff was great. Olivia Bowe helped me by giving me a letter for the non-reservation, so I can be refunded. Room was great.

Liked: Not far from the festival.
Disliked: No reservation in my name waiting.

Very clean property. Friendly and professional staff. Greeted by every staff member with a smile! Nice.

Liked: Friendly staff. Lulu at the front desk was a pleasure and was quick to volunteer the info we needed for our stay!
Disliked: Nothing!

Liked: JL hotel manager comped my parking, and gave me a free small bottle of wine. She was very apologetic and concerned. Room was very nice!
Disliked: Room was not ready at check in; front desk receptionist Althea was rude; complications with correct bed assignment for my room.

Excellent staff and location

Liked: Location and pleasant staff
Disliked: No complimentary breakfast

Exceptional

Liked: Great location, friendly staff, beautiful room & they even have a magnified makeup mirror. :)

Not clean or cool

Liked: The rooms weee not cleaned there was blonde hair on the shower panel and the air conditioning was not working. My husband and I were truly disappointed!
Disliked: The rooms weee not cleaned there was blonde hair on the shower panel and the air conditioning was not working. My husband and I were truly disappointed!

Exceptional

Exceptional

Superb

Very good

Exceptional

We stayed there because we...

Liked: The staff were just great! Receptionist helpful and went out of her way to find a restaurant close by, and set up the shuttle service. Mr. Garry was so nice and helpful with the shuttle.
Disliked: Restaurant facilities were basic at best. Loud music in the evening. We had to leave property for dinner.