I booked this hotel because of the price and because it said they have a "heated pool". The pool was freezing - no heat at all.When I asked the front desk 'why is the pool cold - that is one of the main reasons I booked with you', the guy looked at me like I was from Mars and said 'is it? We haven't had any complaints.' I said 'well you have one now.He said 'I'll send "maintenance" out there to look at it'. The same man comes out there 5 minutes later, looks at me watching him, bends over and sticks his hand in the water shakes it off then leaves - nothing was ever done and nothing else was said. So I'm upset - I say 'forget it' to my daughter, 'this place sucks and I'm not going to come here again'. I told my daughter 'I'm going to take a hot shower instead'. Wouldn't you know it, the water didn't even get hot - it got warm all the way turned to hot.The pressure was horrible with low-flow shower heads just like that Seinfeld episode. LOL. If I wasn't ticked off enough the water from the shower filled up past my ankles...that was it for me! I called to tell of my newest frustration and she says 'we will send someone to look at the water'. Huh? I said 'well all it's doing is sitting there not draining, What's the point? My shower is over now.' When asked for the corporation number to complain, I was told 'we don't have one, this hotel is owned by the bank'. Well isn't that wonderful? The place is run down - I compare it to a Motel 6. The staff has poor customer service skills. I know I will never be staying there again and wished I had picked another hotel. What should've been a relaxing and pleasant stay was so aggravating.

Disliked: Oh boy is it!

Awesome Hotel, winderful, friendly [email protected]

Liked: I loved it The stFf se AMAZING! Catered fo all ojr needs! Melissa and Kaylan (front desk) allowed me tour the facility and made sure we were taken care of! I got EVERYTHING promised to me!
Disliked: I really felt that breakfast should have been included with the stay! This would be just wonderful if something for breakfast would have been awesome! Parking should have been free sith the stay! These 2 items would make your Hotel stand out from the rest! Yes, I am a sales person! At least free handicapped parking! Overall, I would stay again and tell all my friends! Would have been wonderful!. One day, our room did not get cleaned and the dirty linen were there when we returned. Thank you for asking! Dagna J. Furlow 12849 Boggy Pointe Drive Orlando, Fl 32824

Fabulous

Superb

Good

Disliked: Good and clean

Exceptional

Fabulous

Liked: People are friendly
Disliked: Bed has bug and ant.

Poor

Disliked: I booked 3 days with 4 stars rating on Booking.com but we got the last day breakfast with plastic service, bord, folk... breakfast is poor. We asked for checked out late for 30 minutes but the front desk told lie that sold out room but indeed they still sale these day on web

Exceptional

Relaxing Stay and Very Clean.