I booked this hotel because of the price and because it said they have a "heated pool". The pool was freezing - no heat at all.When I asked the front desk 'why is the pool cold - that is one of the main reasons I booked with you', the guy looked at me like I was from Mars and said 'is it? We haven't had any complaints.' I said 'well you have one now.He said 'I'll send "maintenance" out there to look at it'. The same man comes out there 5 minutes later, looks at me watching him, bends over and sticks his hand in the water shakes it off then leaves - nothing was ever done and nothing else was said. So I'm upset - I say 'forget it' to my daughter, 'this place sucks and I'm not going to come here again'. I told my daughter 'I'm going to take a hot shower instead'. Wouldn't you know it, the water didn't even get hot - it got warm all the way turned to hot.The pressure was horrible with low-flow shower heads just like that Seinfeld episode. LOL. If I wasn't ticked off enough the water from the shower filled up past my ankles...that was it for me! I called to tell of my newest frustration and she says 'we will send someone to look at the water'. Huh? I said 'well all it's doing is sitting there not draining, What's the point? My shower is over now.' When asked for the corporation number to complain, I was told 'we don't have one, this hotel is owned by the bank'. Well isn't that wonderful? The place is run down - I compare it to a Motel 6. The staff has poor customer service skills. I know I will never be staying there again and wished I had picked another hotel. What should've been a relaxing and pleasant stay was so aggravating.

Disliked: Oh boy is it!

Everything was great

Liked: Great food great location and clean hotel.
Disliked: Nothing

We will stay there again,...

Liked: This is the friendliest hotel we have ever been to. The staff was amazing.
Disliked: Nothing

Exceptional

Liked: Breakfast at this hotel is 5 star. Location is great.

Very poor

Very good

Exceptional

Liked: Staff, pool, amenities, location
Disliked: I think the property needs an update on the decoration (mainly in the rooms).

Exceptional

Not bad, but could have...

Liked: The bell hop was fantastic and had a lot of helpful hints. The bed was comfortable and the room clean. The location to the Magic Kingdom was convenient.
Disliked: It took an extremely long time to get checked in. There were 4 people in line and only 1 person manning the front desk because the other person just walked away and never came back. One room in our party was changed to something other than they requested so that was a hassle and made their getting their kids to bed more difficult. The curtains in our room didn?t work properly. The hot water didn?t work so we had to call to the front desk. We had gone to bed and they sent someone up to say he?d reset the water and stand there for 5 minutes while the water ran. It would have been more convenient for them to just call to ask us to check to see if it had been fixed. Breakfast didn?t start until 7am which is late for people who want to head to work, head to get an early start at the theme parks, etc. There wasn?t any coffee available in the lobby for us to drink while we waited for the breakfast to start. Rather disappointing.

Very good