Delta Hotels by Marriott Orlando Lake Buena Vista, Orlando

I booked this hotel because of the price and because it said they have a "heated pool". The pool was freezing - no heat at all.When I asked the front desk 'why is the pool cold - that is one of the main reasons I booked with you', the guy looked at me like I was from Mars and said 'is it? We haven't had any complaints.' I said 'well you have one now.He said 'I'll send "maintenance" out there to look at it'. The same man comes out there 5 minutes later, looks at me watching him, bends over and sticks his hand in the water shakes it off then leaves - nothing was ever done and nothing else was said. So I'm upset - I say 'forget it' to my daughter, 'this place sucks and I'm not going to come here again'. I told my daughter 'I'm going to take a hot shower instead'. Wouldn't you know it, the water didn't even get hot - it got warm all the way turned to hot.The pressure was horrible with low-flow shower heads just like that Seinfeld episode. LOL. If I wasn't ticked off enough the water from the shower filled up past my ankles...that was it for me! I called to tell of my newest frustration and she says 'we will send someone to look at the water'. Huh? I said 'well all it's doing is sitting there not draining, What's the point? My shower is over now.' When asked for the corporation number to complain, I was told 'we don't have one, this hotel is owned by the bank'. Well isn't that wonderful? The place is run down - I compare it to a Motel 6. The staff has poor customer service skills. I know I will never be staying there again and wished I had picked another hotel. What should've been a relaxing and pleasant stay was so aggravating.

Disliked: Oh boy is it!

great hotel horrible service

Liked: balcony I?ve looking pool, the jacuzzi, nice pool, comfy beds
Disliked: the hotel didn?t disclose that there was a deposit of $20 a day which would be $160 because I stayed 8 night. then you have $15 a day for parking which I did know about before booking. And the system kept trying to charge my credit card more and more money as if I didn?t pay for the room already. I was charged $80 more then I should have for the room.

Very good

Pleasant

Superb

Passable

Exceptional

Liked: The price and the cleanliness
Disliked: Our refrigerator was out

Good

Amenities and staff are great,...

Liked: I had a problem with my card and the staff was beyond helpful to solve the situation. The lobby and common areas were nice and clean. The gym was nice, it had many treadmills to choose from, a few equipments and free weights, and cold towels.
Disliked: My room was apparently clean, but one of the corners had a very weird smell of urine. It was very uncomfortable. Moreover, one can tell by the furniture and floorings that the rooms are a bit old.