Delta Hotels by Marriott Orlando Lake Buena Vista

I booked this hotel because of the price and because it said they have a "heated pool". The pool was freezing - no heat at all.When I asked the front desk 'why is the pool cold - that is one of the main reasons I booked with you', the guy looked at me like I was from Mars and said 'is it? We haven't had any complaints.' I said 'well you have one now.He said 'I'll send "maintenance" out there to look at it'. The same man comes out there 5 minutes later, looks at me watching him, bends over and sticks his hand in the water shakes it off then leaves - nothing was ever done and nothing else was said. So I'm upset - I say 'forget it' to my daughter, 'this place sucks and I'm not going to come here again'. I told my daughter 'I'm going to take a hot shower instead'. Wouldn't you know it, the water didn't even get hot - it got warm all the way turned to hot.The pressure was horrible with low-flow shower heads just like that Seinfeld episode. LOL. If I wasn't ticked off enough the water from the shower filled up past my ankles...that was it for me! I called to tell of my newest frustration and she says 'we will send someone to look at the water'. Huh? I said 'well all it's doing is sitting there not draining, What's the point? My shower is over now.' When asked for the corporation number to complain, I was told 'we don't have one, this hotel is owned by the bank'. Well isn't that wonderful? The place is run down - I compare it to a Motel 6. The staff has poor customer service skills. I know I will never be staying there again and wished I had picked another hotel. What should've been a relaxing and pleasant stay was so aggravating.

Disliked: Oh boy is it!

Exceptional

Great value for a clean...

Liked: Easy quick check in and the desk attendant was very nice. Room was clean and the bed was comfortable. Grounds appear nice but we just wanted a clean place to sleep. Its located right outside the gates to Disney Springs area.

Exceptional

Superb

Exceptional

Everything about Stay was good

Liked: Locations and cleaning
Disliked: The only thing I'd consider unwelcome was that upon check-in, we were given room #739, and when my wife opened the door, there was a man naked in the bed. Fortunately, my 6-year-old daughter hadn't entered yet. I guess it wasn't the man's fault; it was a serious error in assigning the room, which was already occupied. That was pretty bad.

King Bed not comfortable

Liked: The location of the property and the price for the property was great!
Disliked: The bed was very uncomfortable, there were a total of 4 pillows but they flattened out so much. We had no body wash in the shower we asked a lady that was cleaning the rooms if she had any body wash and all she said was No so we just used the bar of soap provided for washing hands.

Great proximity to Disney springs,...

Liked: The proximity to Disney springs was amazing. The parking was easy as well.
Disliked: The bathroom was tiny.

Exceptional