Delta Hotels Orlando Lake Buena Vista Guest Reviews
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|15.1 miles from Orlando centre|
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Kimberly Romer, Jacksonville Mon, 26 March 2012
I booked this hotel because of the price and because it said they have a "heated pool". The pool was freezing - no heat at all.When I asked the front desk 'why is the pool cold - that is one of the main reasons I booked with you', the guy looked at me like I was from Mars and said 'is it? We haven't had any complaints.' I said 'well you have one now.He said 'I'll send "maintenance" out there to look at it'. The same man comes out there 5 minutes later, looks at me watching him, bends over and sticks his hand in the water shakes it off then leaves - nothing was ever done and nothing else was said. So I'm upset - I say 'forget it' to my daughter, 'this place sucks and I'm not going to come here again'. I told my daughter 'I'm going to take a hot shower instead'. Wouldn't you know it, the water didn't even get hot - it got warm all the way turned to hot.The pressure was horrible with low-flow shower heads just like that Seinfeld episode. LOL. If I wasn't ticked off enough the water from the shower filled up past my ankles...that was it for me! I called to tell of my newest frustration and she says 'we will send someone to look at the water'. Huh? I said 'well all it's doing is sitting there not draining, What's the point? My shower is over now.' When asked for the corporation number to complain, I was told 'we don't have one, this hotel is owned by the bank'. Well isn't that wonderful? The place is run down - I compare it to a Motel 6. The staff has poor customer service skills. I know I will never be staying there again and wished I had picked another hotel. What should've been a relaxing and pleasant stay was so aggravating.
Disliked: Oh boy is it!
Anonymous Thu, 11 October 2018
Liked: It was nice, the staff was very professional, polite, and courteous. It was very clean, (with the exception of the arm chair in my room was soiled, and kind of grungy, I didn't use it because of that).
Disliked: It was hard to find. I was surprised that you had to pay for breakfast a cost of $12.79. At every Resort I have been to breakfast was included at no cost to the customer. I don't think I will make a return visit even though I rate it at a 4.5 star resort.
Charlene Thu, 11 October 2018
Sam Wed, 10 October 2018
Gleyris Tue, 9 October 2018
Mjm Sun, 7 October 2018
Liked: Bar staff was very friendly and efficient. Food was ok.
Disliked: The room was a little musty smelling. That could be possibly due to the a/c unit needing to good cleaning.
Carla Wed, 3 October 2018
Mason Tue, 2 October 2018
Katie Mon, 1 October 2018
Sandra Sun, 30 September 2018
it was awesome
Liked: the check in kendra was great like a breath of fresh air. she was great. all the staff was wonderful. everyone was so helpful.
Kim Tue, 18 September 2018
You get what you pay...
Liked: The location was great, extremely close to Disney Springs and outlet malls
Disliked: Shuttle to parks was extremely limited, additional fees for parking, room was not properly cleaned, towels had spots from previous uses on them, AC in room did not work properly