I booked this hotel because of the price and because it said they have a "heated pool". The pool was freezing - no heat at all.When I asked the front desk 'why is the pool cold - that is one of the main reasons I booked with you', the guy looked at me like I was from Mars and said 'is it? We haven't had any complaints.' I said 'well you have one now.He said 'I'll send "maintenance" out there to look at it'. The same man comes out there 5 minutes later, looks at me watching him, bends over and sticks his hand in the water shakes it off then leaves - nothing was ever done and nothing else was said. So I'm upset - I say 'forget it' to my daughter, 'this place sucks and I'm not going to come here again'. I told my daughter 'I'm going to take a hot shower instead'. Wouldn't you know it, the water didn't even get hot - it got warm all the way turned to hot.The pressure was horrible with low-flow shower heads just like that Seinfeld episode. LOL. If I wasn't ticked off enough the water from the shower filled up past my ankles...that was it for me! I called to tell of my newest frustration and she says 'we will send someone to look at the water'. Huh? I said 'well all it's doing is sitting there not draining, What's the point? My shower is over now.' When asked for the corporation number to complain, I was told 'we don't have one, this hotel is owned by the bank'. Well isn't that wonderful? The place is run down - I compare it to a Motel 6. The staff has poor customer service skills. I know I will never be staying there again and wished I had picked another hotel. What should've been a relaxing and pleasant stay was so aggravating.

Disliked: Oh boy is it!

Good

Good

Liked: Location was close to my destination
Disliked: The toilet seat must have been loose or broken. Every time you sat down, it shifted and clunked. Housekeeping collected dirty towels but did not make the beds.

Superb

Disliked: They never responded to messages I sent before arrival.

Very comfortable and convenient

Liked: Everything was amazing! Room was big and spacious! Room service always on time! Staff approachable and very helpful! Definitely recommend this hotel…We will definitely be coming back and staying here again.
Disliked: Everything was amazing.

This guest did not leave comments about this hotel.

Very good

Liked: Staff at the desk nice and helpful

Enjoyed our stay-we will definitely...

Liked: Very nice room-quite, comfortable bed and bedding. Staff-very friendly and helpful.

Disliked: Elevator sensor malfunctioned and caused the fire alarm to go off at 10:35pm.Everyone was allowed to go back to rooms shortly after 11pm.My wife and I had trouble falling back to sleep afterwards.Hotel waived $20 parking fee but stay was ruined.