Delta Hotels by Marriott Cheltenham Chase, Cheltenham

good

Liked: nice Place quiet
Disliked: restaurant (good breakfast but poor dining options )

VERY GOOD

Liked: THE POOL AND THE ROOM
Disliked: THE BREAKFAST NO HAM AND CHEESE

Very good

Exceptional

Relaxing.

Liked: Breakfast was lovely. Plenty of choice nicely cooked abd hot.
Disliked: Tv kept going on and off even after it was supposed to been sorted.

Superb

Service down hill

Liked: service was super poor with construction work outside to 11pm. Not to mention refused to provide VAT receipt and cannot bill client

Couldn't handle a full house

Liked: Room and location were both great. Nice breakfast. Would be a great place to stay when they aren't busy.
Disliked: They were fully booked (cheese rolling was on) so didn't let anyone check in early- fair enough. But they opted to have everyone wait till 3pm on the dot and then got slammed with everyone wanting to check in all at once.We also made a reservation for dinner early in the day. 10 mins before the reservation they called our room to tell us they were only serving the bar menu cause they had a full house. Pretty sure they had made that call early on so disappointed they waited till 10 mins before our booking to tell us.

Great location and spacious room...

Liked: The leisure facility is great. It was clean and the staff were friendly. The room we stayed was spacious. We stayed for Cheese Rolling Festival so we didn't expect apart from the location, but it turned out a nice hotel.
Disliked: The toilet was not cleaned properly, and a wrapper of short bread (welcome sweets) remained in the bin when we entered the room. But all these points were small things and I enjoyed our stay.

Considering it is the busiest...

Liked: Room was a decent size with comfortable bed and coffee making facilities, fridge, safe, good size wardrobe, reception staff were welcoming.
Disliked: The bathroom was in a poor state with grotty tiles, floor was stained with hopefully the cleaning chemicals, The shower cubicle needs updating, the door is a dreadful design, unable to run the shower before getting in it without soaking the floor.Breakfast- HORRENDOUS- take the three staff members out of the equation, they were doing their best at 200 people for breakfast without notice. How can that be possible?? Surely planning the staff allocation would be dependent on client bookings?Anyway, because of that, there wasn't a clean table in sight, all piled up with dirty crockery and leftovers from who knows how long. Neither coffee machine had clean mugs, few glasses left on empty juice bar. Hot counter had either leftovers of dried bits that sat there a while or wet raw eggs, cold bacon that has not come up to temperature as yet.The cereal and bread counter was like a bomb site..All showing the lack of human attention.Yet this was at half nine, so another 90 minutes left of your service.. I dread to think what the next lot of paying customers had to kick off their day?