Clean; comfortable bed; good sized room; complimentary upgrade on arrival for our anniversary. Great hotel, will definitely be back again.

Disliked: Nothing.

Exceptional

Very good

Exceptional

Comfort, good quality service, and...

Liked: Fantastic view over Castle park and Bristol skyline, on the 9th Floor. Comfortable room, nice extras which helped during the stay, and the breakfast was fantastic. Staff were very helpful and friendly too. I was very happy.Great towels, linen and complimentary toiletries which was a lovely touch. Good marble sink area, plenty space for toiletries.
Disliked: A/C unit in room was a bit noisy, but managed to work out how to switch off at night. Shower/bath looked a bit dated in parts, but was solid - had great pressure, and worked well.Carpet in room bit tired, could benefit from freshen.Otherwise cleanliness very good.

Good

Very good

Good

Good customer service, shame about...

Liked: When I told them the problem with my room they gave a free upgrade to a pretty nice room and certainly bigger than the one I paid for.
Disliked: The room I was originally given smelled strongly of body odour and a heavy damp staleness. There was no way of opening the window or getting any ventilation because they're doing renovations which involve scaffolding going up the building.It's great that they rectified but it's important people know that they may be offered a room like that.

Good