Dear Lisbon - Bordalo Palace Chiado, Lisbon

Comfortable- like in a movie...

Liked: The room and location were excellent but what stood out to us was the two women, Carmen and Catrina, that went out of their way to help in our ever need. Including calling a friend to help with our luggage upstairs, helping us to find our lost phone in Uber car, and set up a personal day tour in surrounding cities. And doing so always with a smile.
Disliked: Nothing - the stairs but we worked it out ok.

Exceptional

Liked: The staff was amazing! Emails prior to our arrival were answered quickly and our room request of twin beds was honored. Staff made reservations for our dinner our first night there and the day staff had wonderful recommendations for how to see the city. Breakfast both days was amazing, with so many options - so good to have eggs after so many days of walking the Camino. We had an unfortunate experience the morning we left. Having booked a taxi the night before to the airport - the taxi never came. The staff called every taxi company and were so stressed on our behalf - even running down the street to try and hail a taxi for us. In the end it all worked out - and we did catch our flight (without a giving them a proper thank you) So...Thank you! I can't say enough about this hotel, the location and, most importantly, the staff!
Disliked: Nothing!

Ahh Dear Lisbon -Bordalo Palace...

Liked: The staff were extremely friendly.The room was large and well appointed.The bed and pillows were comfortable.The room was kept spotless daily by their staff.The breakfast was phenomenal’And location was central and able to walk to a lot of sights!
Disliked: There was no dislike!

Exceptional

Liked: The staff and location, and the historic building

Superb

We enjoyed our stay.

Liked: Daniel was very helpful who went above and beyond to assist. Location is excellent, close to everything.
Disliked: Breakfast could improve.

Very good

Liked: Very friendly helpful staff in Catherina and Daniel.Large comfortable room with great bed.Great location. Really good breakfast.
Disliked: The room could use better lighting. People need to know there is no elevator although it's only one flight to rooms.

Exceptional

Liked: The staff (especially Daniel and Katarina) were really attentive and sweet, the location is close to everything, our room is so spacious (restaurants next to it are great food, there is a Michelin restaurant not too far!), the welcome wine, fruits and treats inside the room were really nice and thoughtful, breakfast was delicious! Easy to get around, Uber can pick you up right in front of the hotel.
Disliked: Nothing really to complain about, just note there is no lift but they make arrangements to help you with all your luggage so no problem at all. Also, temporary plumbing noise when water is turned on, but it goes away after using.