Deans Place Hotel

So nice to see it...

Liked: Very good quality components. Serving dishes were a a bit impractical (le Crueset, so heavy lids). Breakfast area lovely but a bit small and therefore hectic.
Disliked: All good!

Superb

Liked: The location, the room and facilities

A lovely place to stay

Liked: The hotel has recently been totally refurbished and everywhere is very stylish, clean and new. My room and bathroom were spotlessly clean. Nice touches like quality biscuits on the drinks tray in the room, a glass of wine offered at check-in and a personal welcome note on my bed. The outdoor swimming pool is lovely.
Disliked: Just two comments: (1) The cooked breakfast offering is all pre-cooked and kept in dishes on hotplates. The food was lukewarm, and inevitably nowhere near as nice as breakfast cooked to order.(2) The hotel is very open plan on the ground floor, and I was in a room along the corridor from the bar area. On the night I stayed there was a group in the bar enjoying themselves, and the noise was very audible in my room. However they did not continue beyond 11pm - not sure if that was the decision of the group concerned, or if the hotel management requested no noise in the bar beyond this time.

Very good

An amazing property. Can't imagine...

Liked: Lovely property, on edge of a picturesque small village: medieval buildings, National Trust property steps away, walks in all direction. Staff as pleasant & accommodating as I've had the pleasure to interact with - made us feel very welcome. Lots of amenities.
Disliked: Detailed service delivery and inter-staff communication a work in progress. Breakfast underwhelming, and overall restaurant service level variable.

Exceptional

Very Bright and Comfortable

Liked: The Alfriston has recently been refurbished to a high standard. Very new, bright and room was very comfortable. All the staff exceptionally friendly and helpful. Dinner on the terrace was very good too, although service from the kitchen was a bit slow.
Disliked: Self-serve breakfast was a reasonable spread, but replenishment of the hot food was very slow. Also overpriced at £20 IMO. For that money I would expect everything cooked to order.More signs from the rooms to reception would be helpful. Also a grab rail and/or non-slip mat in the shower for older guests.

Exceptional

Exceptional