De Vere Horsley Estate

Exceptional

Liked: Great room and food
Disliked: Nothing

Clean, comfortable and quiet place...

Liked: Good location, comfortable bed. Amazing breakfast! We didn’t stay long enough to use any of the facilities, it was an overnight stay.
Disliked: Internet and phone signal not good but okay once on the hotel wifi. Staff not that friendly but maybe we just caught them on a tired day. The lady who checked us out was super though :)

Very good

Liked: I have stayed at this hotel several times now. I love wandering around the grounds and having use of the swimming pool until 9pm and early morning.The room was small this time but quiet and although it had no air conditioning the fan made the stay pleasurable.

Great base for attending one...

Liked: Proximity to Grange Park operaStandard of the roomQuality of the staff service
Disliked: Slightly expensiveNo luggage table(?) to open cases in the roomMachine coffee at breakfast But these are minor issues

Good

Disliked: No air conditioning which was a real surprise and would put us off using for block bookings during summer each year. We regularly book 7-10 days in the area during July.

My partner and I booked...

Never will pick a De...

Liked: Leaving the hotel was the best part
Disliked: Where to start? Poor management allows under prepared under trained front desk staff with no idea and thus having to be exposed to disgruntled guests. Room not ready on arrival. No idea when it would be. Told to sit in cafe and they'd come and tell us - didn't bother. Eventually changed in gym for event which we were booked to attend. Given a room number to dump our bags in a "secure" room. Returned at 9:30 to find the room accessible to everyone/anyone and we were in a different room. Breakfast - staff were trained in Greggs; sorry that's unfair on Greggs who probably actually train their staff.

Great stay.

Liked: Friendly welcome, quick check in. Nice clean rooms, well equipped, beautiful view.Breakfast was fantastic

Despite a few shortcomings, enjoyed...

Liked: Breakfast superb. Good chef for dinner. Swimming pool a real bonus. It was quiet in bedrooms enabling good sleep despite many activities in and around hotel. Surrounding area to walk lovely. Good housekeeping and friendly staff and lovely ambience. Parking great.
Disliked: Small rooms for 2 people. Outdated, especially bathroom facilities, no air conditioning especially in today's climate! Beds okish but also old. Sockets would have been handy beside the bed.