De Keyser Hotel

Horrible stay

Liked: The staff was mostly very kind.
Disliked: Absolutely everything. Do not come here if you want to pay an absurd amount of money for a hotel that says it’s 4 stars, but is nothing more than a 3 star hotel on a GOOD day. The AC doesn’t work anywhere so it’s 30+ degrees in all of the rooms and corridors, the sheets are DIRTY, stuff is broken in all of the rooms, there are only tiny bottles of very cheap soap and schampoo and stuff and the breakfast barely serves anything. There are better hotels in the area, do not waste your money here even if you think it’s a good price.

Could have been much better.

Liked: In terms of location, it’s really good - close to the station and the zoo, and the metro stop so you can get into the old centre in a few stops. The bed was really comfy too. That’s the positives - location and bed.
Disliked: The negatives … well - the hotel looks tired, with chipped paint and dingy corridors. The wiring in the hotel room was a bit off, as the TV relied on having the bedside light on in order to function… this is a weird choice, if that’s what it was, and shoddy work if it wasn’t. We did try and report the faulty TV when we struggled to turn it on only for the manager to give a superbly Gallic shrug and cheerfully tell us there was nothing he could do as he had no maintenance engineer to take a look… The breakfast was very lacklustre and is served in a basement, with pastries and ham that seemed as tired as the decor, and bacon and eggs served from a metal container that somehow managed to look both underdone and overcooked simultaneously. The coffee machine seemed to have been set to dispense hot brown water rather than anything with any flavour.Another bonus was the stains. Stains you ask? Oh yes, stains. There was a weird one on the picture in the bedroom, and a smaller one on the TV screen. No idea what or how it got there. The mind boggles. There was also a chaise-longue by the lift entrance on our floor that looked like it had seen better days - perhaps after being a prop in a porn shoot. Definitely needed a bit of Febreze and going over with a nail brush and some Vanish. And finally… smelled a bit musty.

Perfect for a few days...

Liked: Great location, right by Centraal station. Staff were lovely, room was perfect for what we needed.

Good location- fair price

Liked: Near the central station and walking street
Disliked: At night it could be a bit noisy from tourists and in the morning when they collect the rubbish with the tracks

Very poor

Liked: The hotel is in the Central of the city, easy access to trains, buses and the subway and shops. Nice view
Disliked: Customer service was poor At my arrival on 3rd July 2025 at the hotel, the receptionist was so rude, no good customer and changed my booking to a lower room. I tried to explain to him, but he was not willing to listen to me. The service I paid for was not given to me on the night of my arrival. The booking was for two. So, the next morning, 4th July, I went to the reception desk and asked to speak to the manager, but the manager was not around. A Staff member, Stephanie, assisted in changing my room and gave me the standard room I paid for. Stephanie was so helpful.I have never experienced what I experienced on the evening, since I started using Booking.com. And I have booked the hotel so many times.

Passable

Liked: Friendly staff, very obliging, location

Good

Excellent location

Liked: Breakfast
Disliked: Central location and good breakfast

Stay away!!

Liked: Nothing except location
Disliked: Hotel run down and dirty. Had to ask for air-conditioning on as very hot, kept turning off. Beds very small and uncomfortable. No tea coffee supplies on arrival in room, when asked for some , got 1 each for 3 nights.Room not cleaned once!!When complained, they sent 2 towels, no apologies. For a supposedly 4 star it was very very disappointing, I would give it 2 stars.I could go on, but needless to say, we won't be back