Best Western Schaumburg - O'Hare NW

Exceptional

Liked: Very cleaner
Disliked: Bed non confortable

Weed smelling , someone should...

Liked: The staff was nice
Disliked: Lack of cleanliness. Floors !!!. Bathroom floors had a lot of black curly hair from previous guests . Spill stains on floor and not cleaned for new guests. All base boards filthy with hair and dirt. People hanging out in parking lot at night til 5-6 a.m.

Can tell by the way...

Liked: Location was nice
Disliked: Can tell by the way it looked, that the pool hadn’t been opened all summer. It should state that somewhere on the website. If I know the pool was out of order, I never would have booked there. My daughter couldn’t go swimming and was very sad.

Nice place

Liked: Location
Disliked: Nice property

Am doing research along with...

Liked: Peaceful, quiet, orderly, safe, clean. Great breakfast.
Disliked: Issues with Booking.com not completely reservations. Taking a screenshot was accepted then became a problem. I put in a lot of time to get it working properly to no avail and it worsened taking money out of my account then immediately putting it back. Staff could have assisted by then rather than focus on the lower price offered with staff who uses Booking.com. Yet wanted to focus on higher prices others pay. Not a good business practice.

Was pleased with accommodations, peacefulness,...

Liked: Quiet, clean and breakfast is great.
Disliked: Issues with using Booking.com and personnel’s lack of accountability at BW they are using them to obtain guests therefore don’t demean a guest for finding and utilizing the lower advertised rate.

I would stay again anyway...

Liked: Clean and comfortable
Disliked: Nothing worked, elevator, ice machines, pool, key cards

Good

Great deal from ORD

Liked: Bed was great! Shuttle at 1 am was so important. Breakfast had serious protein!
Disliked: Need hand held shower option