Red Roof Inn & Suites Duncan

Exceptional

Exceptional

Liked: Every thing was so peaceful ✌️
Disliked: Na !!! Every thing was

Would pass on this one

Liked: Staff were nice, convenient location
Disliked: Room floor was dirty, non-smoking room reeked of cigarettes including pillows and sheets, no soap/shampoo.

Disappointing

NEVER AGAIN WILL USE BOOKINGS.COM...

Liked: The location was convenient because that’s where my wife, 3 kids & dog were going to stay for a few hours before we set out for Appalachia.
Disliked: this stay didn’t happen because the front desk agent who I spoke with earlier in the day on the phone never told me about a $100 fee the hotel was going to charge us. When i said that was BS, she called the police on me & had me escorted off the property! As if I were wrong for calling a surprise fee for what it was (not her) but she took it personal. So at 1am in the morning I had to find another hotel to accommodate my 3 kids and dog & had to pay AGAIN & double the price of my stay! I didn’t receive a refund until 15 days later & had to call several times to get it. I called bookings.con & spoke with a manager who couldn’t get our money back sooner & although apologetic didn’t offer to extend any further compensation! This was a trip from HELL and I will not use bookings.com ever again, nor will I EVER CONSIDER A RED ROOF INN AGAIN! THE HOTEL MANAGER AT DUNCAN WAS ALSO UNSYMPATHETIC AND DIDNT OFFER ANY COMPENSATION & DIDNT FIRE HER EMPLOYEE! PATHETIC!

Poor

Liked: Nothing
Disliked: I had to walk to the office about 3 times first because our rooms were not together as requested and then again for the cards.

I loved the stay here,...

Liked: What I loved about the room was how spacious it was!
Disliked: What I didn't like was the check in, I know I checked in around 11pm but there was no one up front and I waited and rang the bell for about 5mins, nobody came or acknowledge me so I had to call up front so they could come get the phone so they would see me up front to check me in.

It was good except for...

Disliked: I didn't get Deposit back because I left early and The state so I had to leave early Said , I couldn't have my deposit back until nine Which I left at about four a m to get home How can I get my deposit

Pleasant