Days Inn by Wyndham Ozark Springfield

Bad

Liked: Location was perfect for my travels to my daughter's wedding, which was held in Chadwick, MO
Disliked: I reserved my room 2 months in advance and was given room 111. On check-in date, Friday, May 16, 2025, the host on shift messed up and gave my room to someone else. Their room was supposed to be room 217. I'm disabled and should have had my room 111. The host didn't care and still told me to take 217. Disabled customers are automatically to be on the first floor when there are NO ELEVATORS. I was told the hotel was completely full. They couldn't accommodate any walk-ins if there was any. The staircase rails are very loose and not dependable for anyone to use for guidance going up and down the stairs. There were no coffee makers, irons, ironing boards in the rooms. The room floor and bathroom floor were dirty. The toilet tank water was turned off, so I had to turn the water on in order to use the toilet to flush. In order to use the TV, microwave, lamps, and air conditioner, you had to plug everything in to work. Some of the plug-ins don't work. There is NO VENTILATION FAN in the bathroom. THAT IS A MUST!! My whole experience with this Days Inn by Wyndham was very HORRIBLE. No daily housekeeping. Need better Management!! Need better Maintenance!! Need better Housekeeping!! The nightly prices are way too high for their accommodations. Some rooms were not even cleaned before 3:00 pm check-in time. A lot of customers had to wait another hour to hour and half for rooms to get cleaned before their stay. UNACCEPTABLE!! BAD MANAGEMENT!! I want a FULL REFUND from this Days Inn by Wyndham since I was NOT given room 111 to accommodate my disability. I need the Days Inn by Wyndham corporates number to complain to them directly!!

The cleanliness. The amenities not...

Liked: The location.
Disliked: We checked into the hotel about 3:30 . believing this would give us time to get ready to meet up with our family, as planned, at 5:15 pm. When we opened the door to the room, the beds were unmade, and the room dirty. A housekeeper followed us in, asked us if that was our room, and told us he has just stripped the beds, and hadn't cleaned the room. After explaining several times that we had just checked in, the housekeeper finally comprehended that we needed to be able to get into the room, so that we could continue with our plans. We ended up waiting almost 45 minutes while him and another housekeeper cleaned the room. This made us have to rush to leave. Once we returned later that evening, a little after 9 pm, we decided to check out the pool and hot tub, only to find it closed ( supposed to be open until 10 pm). We decided to return to our room. & watch TV. Once inside we realized the beds, which were supposed to be 2 queensize beds, were 2 full-size beds instead. The next morning we went downstairs. The pool, which was to open at 9 am, was still closed. The free breakfast options, wasone kind of dry cereal ( there was no milk) and two brown bananas. We have stayed at this motel a few times in the past without any issues. We will not be staying there in the future.

Passable

Disliked: The place was way out dated.

Very good

Passable

Liked: The breakfast was pathetic and vending machines were empty or didn’t work

Helpful staff

Liked: Nice and helpful staff
Disliked: Nothing

Not fancy was OK. Not...

Liked: The location. Reasonable price.
Disliked: Dirty bedspread, rug, bathroom.

Bad

Liked: The rooms was all in bad shape the front desk was very disrespectful and the pool was done

Terrible

Liked: Other than the half used bottle of shampoo the room was clean.
Disliked: Their breakfast was nothing special, cereal, hard boiled eggs, and tiny muffins, milk, oj, and coffee and the pamphlet and online says till 10am but they close it at 9am according to a plaque in the lobby. The pool heater was broken which they didn’t tell us when we checked in so it was more like a polar plunge and made my 2 year old blue and purple from only a few minutes of time in it. The hot tub was supposed to be fine but it was still colder than the regular pool should have been with the heater working. The beds made me and my husband so sore because they were not comfortable at all. And they wanted to charge us over what we were charged on booking.com because we put in 2 adults and 3 kids but for some reason the system kept changing it to 2 adults and 1 kid and we even took a screenshot of what it was doing. We also paid more than what we could have for other places for 2 adults and 3 kids and got no good amenities. I will never return to this place. Also on our last day there we found out that when you turned off the main room light it turned off the refrigerator as well.