Days Inn by Wyndham Knoxville West

Superb

Superb

Liked: People ' pool & clean rooms.
Disliked: Satified

Good

Bad

Liked: This place was the dirtiest place i have ever seen, even after contacting them to clean the room. Or to switch rooms, neither of those happened. Booking.com said it would take 7 to 10 days to get the money back if I decided to not stay there which meant I couldn't afford to go to a different hotel. I was stuck so I wound up sleeping in my daughter's house 4 hours away from the hotel.
Disliked: The fact that the room was dirty before I got into it, so we wound up not being able to sleep in that room. It was unsafe and unsanitary.

Exceptional

Liked: Clean sheets

Never stay there again

Liked: Awful
Disliked: Everything

The staff was friendly for...

Liked: Staff was friendly, however when I called the front desk to complain about cockroaches I quote I was told you see no cockroaches or germs in a very thick Indian boys not Native American.
Disliked: Being told that I see no cockroaches or germs when I clearly saw six cockroaches as soon as I turned on the lights in the bathroom. And not a offer to resolve the issue at hand.

Exceptional

Liked: Very peaceful and quiet places to stay at.

I never stayed I was...

Liked: The staff and the guy at the counter was the rudest I've ever encountered I felt like I was in a foreign country! I paid online for a room and when I got there I was told that I owe another $50 for a deposit fee which I did not have if I would have known this I would have never booked the room! That's when all the trouble started and they got even more rude when I asked for a refund a customer came in who has been staying there and told me this is how they get over on people and the room wasn't worth it because it had roaches and bed bugs and all type of CD characters! I just wanted my money back and was so frustrated I just sat in the lobby and told them that I would just sleep here tonight just give me my money back when I left they still didn't give me my money back try to make me apologize to a guy for taking my shoes off and not putting them on when this foreign guy asked me to what the hell give me my money this is America.
Disliked: I did not like the the rudeness of the desk clerk and the non sympathy for my situation! And I didn't like when his boss came that he insisted that I was wrong because nowhere on the website it's state that there is a $50 deposit after you already extracted my money for the room I want a full refund! And an apology.