Predjuice and racist staff

Liked: Nothing it was dirty and unwelcoming
Disliked: I experienced what I felt like was my first prejudice/racist moment. I went to the lobby to get my free breakfast for me and my husband. While I was preparing our waffles a employee approached me and took the cup that I had with waffle mix in it out my hands to poor the batter in the waffle machine for me. She did it twice and stood over me and watched me as I tried to choose what else I wanted to take back to my room. At that point I felt uncomfortable and didn?t want anything else, so I got the two waffles and was heading back to my room she than blurted out ?you can?t take that to your room?, I then immediately requested for a manger on duty which at the time was ?Jesenia Encarnacion? because how uncomfortable I felt, than nowhere within my booking stated no food in the rooms, nor was a sign out for guest stating no food in the rooms. The manger Jesenia was just as prejudice. Jesenia told me ?policy states no food in the rooms because people bring bugs? I asked to see the policy because the rooms are equipped with a refrigerator, microwave and sink. Jesenia told me ?there?s no policy to see but that?s her house rules?. I asked the manger Jesenia at the time for corporate number which she refuse to give me. I asked Jesenia for a copy of guest policy which she refused to give to me, because it?s not in writing. Jesenia started to get loud with me in front of other guest so I matched her tone and politely took my two waffles to the room. She then told me she will charge me a penalty for doing so, which I told her if my card is illegally charged I will press charges with law enforcement. Once I got to my room I explained to my husband what happened and I couldn?t stomach to eat anymore. A few minutes passed and I went back to the front desk to get her name to report to you guys and booking.com.

Exceptional

Liked: Everything is awesome here. Great staff very clean rooms. Very quite at night.

Very good

Pleasant

Will never go there again.

Liked: Close to alot of stores.
Disliked: Owner and staff very rude.

Exceptional

Never again.

Liked: The location was good for what we needed and the bed was reasonably comfortable.
Disliked: We had issues with our key cards THREE times, and each time the front desk staff said they fixed it and reset the card and it still never worked. The cleaning staff took our towels one day and only replaced it with one towel. The sink was broken and shot water all over the place. The breakfast was a joke! They had the waffle machine for only 1 day the rest of our stay we had cereal and a piece of toast. They ran out of yogurt and had no fresh fruit and the milk was warm and had most likely been left out all morning and never replaced. Disgraceful

Good

Liked: I reserved a room (10 days) in this hotel for my mom and aunt for mother?s day. They decided to travel and visit my grandma. According, to them everything would be excellent, but magically one of my mom?s prescribed medication disappeared from her night table. The cleaner apologized thousand time, who my mom is pretty sure didn?t do it. However, she felt that the hotel ignored the all situation, since they didn?t event write a report of the event and what happened. One of staff suggest my mom to call the pharmacy to reorder more (like if it is that easy).
Disliked: The location.

Terrifying, sickening, horrible, nasty, disgusting......

Liked: Do not stay at 4125 West Vine Street, Kissimmee, FL 34741, , it is the most direst motel I have ever stay in. Dirty flity smelling carpets, stains on sheet, bed bug, sheet runner looks like it's from the 70's. We missed our flight so had to stay overnight to connect the following day. I would have been better sleep on the floor at the airport. Smelly irritating and diet hotels. We had to spend almost $50for new sheet and cleaning supplies. Shame on the owners. You are better off sleeping at the airport on the floor than this hotel. DISGUSTING
Disliked: Everything was dirty and smelly Horrible!