Elevators were a huge problem; ended up taking the stairs from the 12th floor a lot.

Liked: The room was modern and clean; perfect for two people; bed was comfortable; one woman specifically at the front desk was friendly and kind.
Disliked: The hotel's internet and cable were down. Evening 1, the gentleman told us it would be fixed the next day. When we called the front desk the next day we were told it'd been down for a week and would continue to be down as they were having a problem. Not that this had any hindrance on our trip. It would have been nice to know for one and two been told upon asking.

Liked: The room was very clean, and the staff was polite and helpful. The location is great. The area is generally safe, and there is no street noise in your room. I will definitely stay in this hotel in the future.

You get what you pay for. For a place to sleep and keep your stuff, this is the place for you. If you want luxury, it definitely is not.

Liked: Very hospitable and friendly service.
Disliked: Incredibly hot. Elevators take forever and are very small.

For my first overnight in New York City this hotel was comfortable.

Liked: Friendly staff; great location; easy access to metro,
Disliked: Room heater was a bit noisy.

Awful experience, untrained personnel, Rooms...

Disliked: Incredible small bed at the beginning, I had requested a queen bed so had to go through all the hassle of asking for a new room. Counter services was awful, untrained personnel. Feel that I was more in a shelter than in a Hotel.

Poor

Disliked: They lost my reservation. I had a confirmation code. Got charges 2x for the same room. Had to prove the 1st charge. They tried to downgrade the room. I was told free breakfast there was no breakfast. Beds didnt come with blankets. Dirty place.

Pleasant

Disliked: I was charged double for my one night?s stay. Getting ahold of help has been difficult...the accounting dept is out till after January. Had to call the main 800 number for days inn to get help. Waiting for their reply. That?s a huge amount of money for me to have taken out and now waiting days on for word on a refund. Frustrating.

Passable

Disliked: Communication with the front desk. Was told to call back the next day for an item I lost the same day.

Exceptional

Exceptional

Disappointing

Would stay again

Liked: Liked the neighborhood and the corner store on the corner very convenient and that the subway was very close

Pleasant

Liked: Location. Very close to Central Park and subway stations. Staff was very friendly.
Disliked: Out of date. Shower Water was inconsistent on temperature. One time it got so hot to quick my husband had to run in and turn it off as I screamed. (Due to an injury I couldn?t do it myself and I pressed myself against the wall so I wouldn?t burn my skin.)Lamp by bedside was falling out of the wall.