Elevators were a huge problem; ended up taking the stairs from the 12th floor a lot.

Liked: The room was modern and clean; perfect for two people; bed was comfortable; one woman specifically at the front desk was friendly and kind.
Disliked: The hotel's internet and cable were down. Evening 1, the gentleman told us it would be fixed the next day. When we called the front desk the next day we were told it'd been down for a week and would continue to be down as they were having a problem. Not that this had any hindrance on our trip. It would have been nice to know for one and two been told upon asking.

Liked: The room was very clean, and the staff was polite and helpful. The location is great. The area is generally safe, and there is no street noise in your room. I will definitely stay in this hotel in the future.

You get what you pay for. For a place to sleep and keep your stuff, this is the place for you. If you want luxury, it definitely is not.

Liked: Very hospitable and friendly service.
Disliked: Incredibly hot. Elevators take forever and are very small.

For my first overnight in New York City this hotel was comfortable.

Liked: Friendly staff; great location; easy access to metro,
Disliked: Room heater was a bit noisy.

Exceptional

Liked: Position and services.
Disliked: Ok.

Disappointing

Liked: just the location
Disliked: the costumer service, the room was dirty and they say is the only want that we have you take or leave

Good

Disliked: The tv channels

Disappointing

Okay

Liked: Could be more clean
Disliked: Room small for family

Very poor

Liked: Nothing
Disliked: The bathtub had a big dirty looking stain in it...

I hate that place

Liked: I will never go back there
Disliked: I didn't like anything not even the smell

The rooms were not as...

Liked: The friendly staff.
Disliked: Upon arrival, the hotel seemed delightful and clean with friendly staff ready to help. Once we received our key, we went up to our room. Once we stepped off of the elevator, I noticed scuffed walls and duct tape holding the carpet together. The rooms are terribly hard to find and the hallway is like a maze. Once we finally found our room, the wallpaper was peeling and some was held together with packing tape. The water on the bathroom would not turn off. It was not a leak, but a steady stream. There was a clothes line in the shower that was mildewed. Our last morning there, I woke up to a dead roach on the floor, the size of my thumb. I was extremely disappointed and disgusted. I would not recommend this place to anyone. I hope the friendly staff can find a nicer hotel to work at.

Unhappy

Liked: I love the area.
Disliked: The hotel was not up to par. There was a huge thick wire sticking out of the mattress. The hotel was dirty.