Days-Inn by Wyndham Baltimore Northwest Guest Reviews
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Arlene, Ab, visiting Martin's West Baltimore Sat, 18 May 2024
In addition to the deposit/fee; the customer/room service was beyond horrible. The front desk was notified that the toilet was inoperable, it was not flushing and that it needed immediate attention .The front desk clerk said it was an easy fix, that what I described could be fixed by plunging the toilet; and that I should come to the lobby and pick up a plunger, and do it myself. I called back a few hours later, spoke to the front desk clerk; again and reiterated that the toilet was inoperable and was again told to come to the lobby and get a plunger to dislodge the toilet myself. Of course, I did not, and had to use toilet facilities off-site. Also, the hotel advertised free breakfast. But, there was none. When I showed up to check out at 8:55am, I was told that the free breakfast (which they said consisted of nutrition/granola bar, coffee and orange juice) was over as I was late. But, when I looked on the counter top where the clerk indicated the free breakfast was, there was not even a granola crumb --not an insulated cup; not a carafe of hot water; not a stirrer; not a tea bag; not a juice mug. There was absolutely nothing there to indicate that the items described by the clerk was ever on the counter top; but, the clerk's explanation was that the reason why there was nothing is because when I arrived at 8:55am; I was late--even though the free breakfast is available from 500am to 900am. Last but not least, there were water bugs in the shower. No/zero stars given as this facility, in my opinion, and, based on my horrible, terrible, no good experience, with an inoperable toilet that I was told to plunge myself; that water bugs were found in the shower; that I w/as delayed and waited in the front lobby until room service looked over and radioed to the front desk that the room was left in good condition, but my deposit was not refunded right then and there; that there was no free breakfast as advertised; that my checkout was delayed as the front desk , ironically radioed their staff to check out the room before I could get a receipt; but, front desk refused to send a maintenance person to plunge the toilet during my one night stay! Extremely poor service and I do not recommend staying here at all, not even for one night as I did!
Liked: Location; close to venue.
Disliked: Everything was terribly bad from the moment of check in. First, the hotel required at the time of check in, a deposit/fee. I was not advised of this at the time the reservation was made. But, when I checked in and paid the deposit, I was told it would be refunded at check out; but it was not returned. Infact, I learned when I checked out that the deposit would not be returned after 3-4 days. Although the deposit/fee of $25 was a minor amount, and I was assured that upon checkout the fee/deposit would be returned upon check out, that was incorrect. First of all, the fee was never mentioned at time of reservation. Secondly, it was not refunded at the time of checkout. Although the fee was de minimis of only $25.00, I had problems with not being informed about it in the first place at time of reservation; and, I felt scammed and cheated that the deposit was not refunded immediately at checkout.
Eileen Fri, 29 August 2025
Wouldnt go back
Liked: Price , but wouldnt take AARP as indicated online
Disliked: Room smelled!!!!!. Sink was dirty around edge. There was bug on ac
Norman Thu, 28 August 2025
Exceptional
Donna Wed, 27 August 2025
Pleasant
Liked: It was a room to sleep in
Disliked: It didn't have coffee tea or any breakfast
Brown Tue, 26 August 2025
Staying here was amazing I...
Liked: I like the staff the cleanliness of the room the multiple outlets in the room a lot of stores nearby the softness of the bed just everything about the property in general
Disliked: I didn’t like the fact that the pool was closed down that was the only thing
Michelle Mon, 25 August 2025
Disappointing
Liked: It was close to the highway and not far from the inner harbor
Disliked: There was a couple fighting outside our room threatening lives and we felt unsafe and somewhat trapped in our room.
Yolanda Fri, 22 August 2025
Exceptional
Trina Thu, 21 August 2025
Pleasant
Glenicesha Sat, 16 August 2025
Exceptional
Liked: The convenience
Disliked: N/A
Nancy Wed, 13 August 2025
Pleasant
Liked: The handicapped bathroom was perfect.
Disliked: This is the first time this has happened to me, I booked a handicapped room as my husband is handicapped, I didn't realize the bed would be so low to the floor. He was unable to get off the bed, so he ended up sleeping in the desk chair most of the night. Once I spoke to them, I was told it was a room with easy transfer from a chair to the bed. Not in our case. All handicapped rooms we have booked the bed were high. Now we know that this location isn't that way.
Innocent Sat, 9 August 2025
Just tell your customers the...
Liked: The outside of the property looks very run down and a bit scary… the inside of the room is fine
Disliked: Why lie that you provide breakfast when you have non?