Days Inn and Suites by Wyndham Downtown Missoula-University

This hotel has not kept up with maintenance issues, and they seem to be short staffed. Although the staff was friendly. We noticed issues with slow drains when we arrived and poor toilet flow, and ended up having to plunge our toilet for an hour the next morning because we didn't want housekeeping to have to deal with it. Damage to walls in bathroom that was poorly patched, and wax seal of toilet was showing. Maintenance and repairs are needed. I was disappointed based on others reviews I had read.

Liked: Location; close to downtown.
Disliked: Dirty; toilet and drain issues; loud A/C unit.

Exceptional

Pleased with room

Disliked: Breakfast could be fresher, cooked more

Pleasant

Liked: Inexpensive.
Disliked: There is no elevator for second floor. Breakfast is not good.

Superb

Passable

Liked: Front desk staff and breakfast
Disliked: Tub and shower was horrible vent didn't work in shower our window was very sketchy glass broke paint missing

The bed was comfortable and...

Liked: The room was clean.
Disliked: The fan cover was missing in the bathroom and there was a large rust stain in the tub. The breakfast burritos were mainly a lot of cubed potatoes and were not good.

Not good.

Liked: The manager Sandra was polite.
Disliked: I got there after check in time and was told I had to wait 30 min, then I was told my room type wasn't available and if a king and sofa bed would work. I took that option but the sofa bed didn't even have sheets on it. At checkout when I told the lady at the front desk she just said the sheets should be in a drawer. I'm not sure why the sofa wasn't made?

Not a fan.

Liked: The staff
Disliked: Icky. Dirty. Boogers & blood on the bathroom wall. Big black chunk of hair on bathroom floor. Unhomed person living in the lawn. Bathroom sink wouldn’t drain. Train horn so loud as it passed.

Bad service

Liked: The coffee in the room was a nice touch. Beds were made properly and comfortable.
Disliked: Rooms lacked proper lighting. It was so dark I couldn't find my clothes in my bag without a flashlight even with all the lights on. Heater/Ac unit stinks definitely needs cleaning. Hair in the shower. No screen on the windows? that seems unsafe to me. No tissues, I had to blow my nose with toilet paper. I had a bad experience with the breakfast lady she was glaring and rude just bothering us for no reason. I cannot stress enough how much I disliked our interaction. Customer service is not optional. I paid to be here you can't demand I leave for no good reason. I understand that it's frustrating when customers are slow and don't put things back right away but please tell her to chill out so it's not stressful in the breakfast area. I wasn't even done making toast and she was following me around putting tongs away when I literally turned my back for 2 seconds to put the bread in the toaster. I felt like she didn't even give us a chance to clean up after ourselves I don't appreciate being chased around in the morning and watched like a hawk. I will not be returning to this location.