Cwrt Bleddyn Hotel & Spa

Rajesh, the general manager of...

Liked: Beautiful Traditional Hotel, most of the staff were very lovely. The countryside around the hotel is gorgeous. Enjoyed the pool, sauna, steam room, hot tub, gym. Breakfast was good.
Disliked: The hotel advertises its "WiFi is available in all areas and is free of charge", and I needed wifi in my room for private meetings so I chose this hotel. However it doesn't work in several of the rooms. When I approached the manager, Rajesh, to request a solution he insisted that "if there is one line of wifi signal it means there is wifi" and he refused to agree that having wifi means having access to the internet rather than seeing lines on the wifi icon. He then told me that if I wanted wifi I should have booked the business room. But what would I do that if the hotel advertises its wifi to be everywhere? I requested a private space with wifi for my meetings and he said "oh so you are putting two obstacles now: wifi AND privacy"He suggested I use the tea room but people may go in. I asked for it to be locked during my meetings and he told me I had to pay extra if I wanted a private tea room booking.He eventually agreed for me to use the room privately after a lengthy discussion, however he kept insisting on the lines of the wifi icon. At the end he told me "I've solved your problem so I think you want to thank me now, don't you?"He was extremely rude and patronising and overall I don't think he is very capable of working in the hospitality industry. He was later having another argument with a different guest. The rest of the staff in the hotel were lovely and if it weren't for this episode, I would have had a lovely stay. Cleanliness in the pool area and women's dressing room was not great.