Curtiss Hotel An Ascend Hotel Collection Member Guest Reviews
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|0.4 miles from Buffalo centre|
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Thebajangirl Thu, 13 June 2019
Hip hotel in the city...
Liked: We loved the service we received from Rob (front desk agent). He went out of his way to make sure we enjoyed our stay. Rob is a definite asset to the Curtiss Hotel and we hope that his superiors are taking note.
Disliked: The room wasn't cleaned properly and one side of the fridge didn't open.
Anthony Thu, 13 June 2019
Relaxing, high class, and high...
Liked: the room and hotels decor and smart functionality is awesome!
Disliked: one of the best hotel stays i had in a long time!
Anonymous Mon, 10 June 2019
Liked: This hotel was very cool! I would highly recommend it. Everything in the room was controlled by tablet, which was a nice (and fun) touch, and the shower and bathroom were exceptional. The hotel overall has a very neat vibe, and with more time, I suspect it will only get better!
Disliked: The sheets were a little more scratchy than I would have expected given the wonderful quality of the rest of the hotel (which speaks more to how great everything else was - I am not one to notice sheets).
David Fri, 7 June 2019
Nice enough but they have...
Liked: The day desk staff was phenomenal and super accommodating and helpful. The shower was nice and the bed was comfortable, except for the pillows, which were way too soft. The room was clean and decorated nicely.
Disliked: The night time desk clerk was awful and rude. I had food delivered late and she wouldn't allow the food to be brought to the room, saying it was against hotel policy. I said I have some mobility issues and didn't have my cane and she still told me I had to come down and get it. When I told her I had food delivered to my room earlier in the afternoon, she said "No you didn't. It's against hotel policy." I don't appreciate being called a liar. I said "Excuse me? Are you calling me a liar?" She then said "Fine. I'll bring it up if it will make you happy." She banged on my door (not knocked but banged) handed me the food without a word and turned to walk away. When I told her thanks, she just said "mm hmm" in a sarcastic voice. When I called down to ask what time the rooftop bar closed, she said "It's event based and I have no way of knowing what the actual hours are." and hung up! I tried calling up to the bar and the call was redirected to the desk. When she picked up the phone, she said "what do you want?" in a nasty tone. I spend almost 200 days a year on the road and stay in a lot of hotels. I almost always stay in higher end properties and I expect a certain level of service. This most definitely was not it. Bathroom had some issues that I wouldn't expect at even a mid price hotel. Baseboard in the bathroom was cracked and the paint was chipped and peeling. Shower wasn't the cleanest as there was mildew around the corner and bottom of the shower.
Yulia Mon, 3 June 2019
Liked: 1 night stay, visiting Niagara falls.
Disliked: Pretty dusty small room for a luxury hotel, decoration in dark colours, not enough light at the room entrance. View was the parking garage. Breakfast could be improved, both: food and service like in 3star hotel.
Tuba Sun, 2 June 2019
Best in town
Liked: Perfect location, clean, classy, have free parking and a wonderful breakfast
Disliked: All good nothing to complain
Catherine Sun, 2 June 2019
Really beautiful hotel with great...
Liked: The room had really neat technological features which set a really nice atmosphere.
Disliked: The initial room we were given didn't have a whirlpool tub, which I specifically chose when booking. The gentleman in the lobby was super friendly about it and fixed it with no problem. The bartenders on the rooftop lounge were really rude. We ended up going and buying our own alcohol and drinking in our room because they were miserable. Additionally, the "snacks" in the mini-fridge are out of date. I was really looking forward to those chocolate covered raisins as a late night treat. Glad I looked at the expiration date... They expired in 12/18. Gross. For the cost of the room, I feel like that shouldn't have been overlooked.
Jiayan Tue, 28 May 2019
David Mon, 27 May 2019
Juliana Sun, 26 May 2019
Liked: The bathroom is shower is excellent, there?s like 4 shower heads to choose from
Disliked: Pretty dirty/dusty for a luxury hotel, decoration made me feel in a funeral home