Crowne Plaza Toronto Airport By IHG

My friends and I went to a wedding in Mississauga. I'm currently in Scarborough which is about a 30 to 45 minute drive east of this hotel. I called ahead and asked for our rooms to be beside each other or conjoined. I was on the 11th and they were on the 8th. It was all booked on one card. My room was a little small but looked renovated. Their room was a bit bigger but a little more on the shabbier side. Both faucets for the tub were falling off and we also had to pay for parking.

Disliked: Asked for conjoined rooms or rooms beside each other. We were on two different floors. Had to pay for parking. Faucets for the sinks were falling off.

Liked: Comfortable and clean rooms; friendly staff who were willing to do their upmost to make my visit enjoyable. From start (on-line reservation) to the stay was perfect!

Below average for the money...

Liked: Clean. Check in staff was very friendly
Disliked: I called the property to check about the shuttle, but the staff was not helpful and came across as quite rude. When we called from the room to request plates, we received three different types of plates on three different days. This definitely doesn’t feel like a 3-star hotel. There’s no microwave or water bottles in the room.

Exceptional

Exceptional

Very nice

Liked: Clean
Disliked: Nothing dinner

Disappointing

Superb

Liked: I liked all the amenities, especially the pool. The beds were extremely comfortable, and the AC in the room was fantastic. Very clean and comfortable.
Disliked: The only thing I did not enjoy is when housekeeping were on our floor and we would go out to our car quickly, we’d almost feel rushed to get out so they could tidy our room, and same on check in morning.

Very good

I think I will look...

Liked: It’s little bit old and worn. It’s just an average hotel . I didn’t like it so much
Disliked: The carpet on the floor make the hotel very shabby. No water in the rooms

Disappointing

Liked: The bed was very comfortable
Disliked: They had no water. They didn't inform us of this prior to checking in nor did they inform us about this when we were checking in. We checked in around midnight after a long drive and we couldn't take a shower or flush the toilet. You rent a room for a bed and a bathroom and one of those was not available. We got up to the room, unpacked, and then tried to turn on the water and then realized there was a problem. When we called the desk to find out why the shower wasn't working, that's when we were told there was no water. Considering we had to leave at 6am for a flight, this room was a complete waste of money. There are a ton of hotels in this area and we would have chosen a different one if we would have been informed prior to checking in or at the check in. This was completely unacceptable and poor service.