Crowne Plaza Syracuse an IHG Hotel Guest Reviews
Write a review
|0.5 miles from Syracuse centre|
Write a review
Rachel, Watervliet, visiting Westcott Theater Sun, 18 February 2018
The staff was very friendly. They waived the parking fee for us and gave us each a card for a free drink. The hotel itself was beautiful. Would definitely go back. Also loved the skyline view at night from the room.
Liked: Friendly staff; free drink cards; free headphones; amazing shower.
Disliked: No low points.
Jeannette H, Ogdensburg, visiting The Oncenter Thu, 28 April 2016
We were extremely pleased with our stay; we had dinner at the hotel which was amazing. All the staff was very kind. The location was perfect for where we were going. I would definitely recommend this hotel to my friends and family.
Howard, Batavia Fri, 20 November 2015
Liked: Clean. Cheap parking. Near Dunkin Donuts.
Disliked: No continental breakfast.
Mark L, Moravia NY Sun, 11 December 2011
Nice hotel reasonably priced and close to many events
Liked: Very nice, comfortable room
Katherine Tue, 26 September 2023
Don't stay here
Disliked: Bad staff
Myrei Fri, 8 September 2023
Disappointing return after 30 years.
Liked: Convenient to S.U. and the shuttle driver was very accommodating.
Disliked: The property needs updating. The bathroom was not clean at all. Upon check in we were not given any instructions regarding breakfast times or given our coupon, so we missed breakfast.
Knud Fri, 8 September 2023
Liked: Room and facilities were clean. Staff very helpful. Buffet breakfast offered on weekends good. Dinner choices were limited but tasty. The hotel waived a standard $15 parking fee, reportedly due to low occupancy.
Disliked: I alerted the reception staff to an apparent reservation systems issue: When booking our room on Booking.com, we chose an option to pay a fixed $10 price for breakfast, which was also spelled out in our confirmation. However, the hotel staff could not find this pricing, which was different from the standard $17 for weekend buffet, and no particular price (a la carte) for weekday breakfasts.
Ram Fri, 8 September 2023
Liked: When we book breakfast was included but staff said no.when I showed email she said she will give for two.after the conversation we got for four.it is not good
Faustina Sun, 3 September 2023
Liked: Great location
Disliked: Parking garage is not safe my car, along with my sisters car was hit overnight. Rooms are a bit small.
Ivonne Wed, 30 August 2023
Disliked: The staff and the service
Ravi Tue, 29 August 2023
Not worth the money to...
Liked: We stayed there 3 nights and our room was never made up. For the prices they charge, that is unacceptable.When I raised the issue with management on our last night, they had no explanation other than that it was an oversight.
Disliked: The facilities are run down, rooms look old.
Kelly Tue, 29 August 2023
Disliked: The bathroom floor was sticky. The shower was not clean. The room is run down and dirty. We paid over $800 for 2 nights and the room was DIRTY
Caroline Mon, 28 August 2023
Would stay again
Liked: Room were clean and large
Disliked: Shower room to small
Cris Mon, 28 August 2023
Liked: Close to university
Disliked: Called front desk twice. Once because TV remote did not work. Again for towels. Neither were delivered or addressed.