The staff was very friendly. They waived the parking fee for us and gave us each a card for a free drink. The hotel itself was beautiful. Would definitely go back. Also loved the skyline view at night from the room.

Liked: Friendly staff; free drink cards; free headphones; amazing shower.
Disliked: No low points.

We were extremely pleased with our stay; we had dinner at the hotel which was amazing. All the staff was very kind. The location was perfect for where we were going. I would definitely recommend this hotel to my friends and family.

Liked: Excellent.

Liked: Clean. Cheap parking. Near Dunkin Donuts.
Disliked: No continental breakfast.

Nice hotel reasonably priced and close to many events

Liked: Very nice, comfortable room

Pleasant

Exceptional

Good

Pleasant

Liked: The dining room staff was wonderful and both meals were great. The baked oatmeal was amazing!
Disliked: The desk clerk would not give me a printed receipt when checking out. She said because it was booked through a third party, even though they processed the charge themselves. When I checked the credit card statement. The numbers did not match the confirmed price. I called the hotel and was told there was a $15 fee for parking. This was never mentioned when checking in. The person on the phone said they would email me the breakdown of the charges. I still have not received it two days later.

Exceptional

Very poor

Liked: shuttle to carrier dome was only benefit
Disliked: room did not have a trashcan, bathroom was small and the safe was open but in a locked position so could not use

Would not go back.

Liked: Shuttle service was excellent. (Dewitt and Tom) Front desk staff was excellent (Abigale, Jennifer, can't remember all their names, but every single one was outstanding.
Disliked: Phone did not work; 2x service staff was unable to fix it. 3rd time they corrected the problem.Safe did not work. Service staff had to be called to recify.Breakfast was supposed to be included. Anything that was available we had to pay for. Service staff in the breakfast area were lazy, rude to every customer we saw them interact with.No blankets and it was in the 40's those 2 nights.

Expectations met!

Liked: Check in was efficient, staff was very friendly and helpful. Parking ramp was super convenient
Disliked: Elevators were a bit confusing

awful,will never stay again

Disliked: it would be nice if the drapes could be closed all the way at night. never seen anything like it. service for breakfast was way to slow. shuttle service was a joke. waited over one hour to be picked up. left standing in the middle of the city. finally had to call an uber