Name: Crowne Plaza Shenandoah By IHG
Address: 19333 David Memorial Drive, Shenandoah, TX
Telephone: (888) 416-0458
Rating: 4.25

Crowne Plaza Shenandoah By IHG Guest Reviews

Overall Average Score:

Excellent (4.35 out of 5)

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Superb

Wonderful stay and would definitely...

Liked: Very nice staff and housekeeping found my son’s wallet after we left. They called right away so we were able to go back and pick it up.

Very good

Awesome place to stay

Superb

Exceptional

Very good

Had interaction with several staff...

Disliked: Refused to give us a recent due to their 3rd party policy.

Disappointing Return Stay – Tired...

Liked: I stayed at this Crowne Plaza two years ago and had a positive experience, so I returned expecting the same standard. Unfortunately, the hotel has gone downhill. It’s now noticeably tired and dated.The Good:• Reception staff are professional and helpful.• The bed was comfortable.
Disliked: The Bad:• Breakfast is limited and uninspiring. If you want anything off-menu, like an omelette, you’re pointed to the paid à la carte option — not exactly hospitable.• Guests are required to carry a paper slip with their room number to access breakfast. Why in 2025 this is still a thing is beyond me.• The suite I stayed in was run-down — chipped glass on furniture, a peeling and worn headboard, and visible damp and mold on the bedroom ceiling.• The bathroom has no extractor fan, making it feel even more humid and musty.• The bedroom was dark — unless you physically move lamps from other areas of the suite.• The AC unit was loud enough to disturb sleep.• WiFi was painfully slow (1.5 Mbps at its worst, only improving after two days of complaints).• Breakfast options were repetitive with no variation throughout the stay.This isn’t what you expect from a Crowne Plaza. For the price and brand, it’s disappointing — and definitely not what it used to be. Won’t be returning unless there’s a serious renovation.