Crowne Plaza San Antonio Airport By IHG

Overall good stay. Have stayed...

Liked: Good price, good location, clean, housekeeping came by in morning to ask if we needed anything, staff was nice and polite.
Disliked: It was warm in the room, even with the ac all the way down. Also, (and it’s a small inconvenience) The shower curtain isn’t wide enough so there was an opening my family kept trying to make sure water wasn’t getting out at.

I thought I might float...

Liked: It was older but still pretty inside. Front desk staff were nice on arrival and let me check in a hour early.
Disliked: While my room looked nice on entering it. I used the restroom and noticed my feet felt slippery entering the bathroom...I even put a towel on the floor at the entrance to keep from falling down. I met up with my Brother and his wife and was out all day with them. I was exhausted and really not feeling well when I arrived back at the hotel. Since I was traveling alone, my Brother walked me to my room to make sure I was in safely. He noticed a weird smell in the room. I was changing for bed and went to pull up my pajama pants and the side of them were soaking wet!! That is when I felt the floor and it was soaked! It was in front of the t.v. and Fridge. I threw a towel on the floor and lifted up the room phone to call the front desk. The phone was dead and looked like it had been pulled out of the wall!! So, I got my cellphone and looked up the number to the hotel. I called and the front desk lady answered and said she would send someone up. So a man arrives with a small vacuum and trys to vacuum up the water. He does this for about 2 minutes while I am on the phone with my husband for safety reasons!! He mumbles something and leaves. I wait awhile and by this time, I am really sick. I said to myself JUST FORGET IT! I lock my door and pull the covers up and go to sleep. I sleep an hour and I am awakened by the A.C. unit making a pounding/clacking noise. I thought well....I am probably going to be electocuted, now...because of the water leak!! II tried to pretend it was a thunder storm with hail!! BUT, I could not sleep!! So, I call the front desk and the woman told me to get all my stuff and come down and she will give me another room!! NOPE, I am. On the 5th floor and I am traveling alone!!! There is NO FLIPPING WAY I am doing that!! Plus, I was sick! I tried to go to sleep but could not. By this time, it is around Midnight, I call back downstairs and a sweet young lady answers. And.

Nice place

Liked: Very nice facility and nice room for the price.
Disliked: The air conditioner in the room made a lot of noise, I couldn't sleep and had to be up at 3am.

Exceptional

Good

Overall experience was smooth, would...

Liked: The hotel was clean and friendly staff, would recommend
Disliked: The hot weather

Exceptional

Conveniently located, excellent value. Have...

Liked: Close to our daughterQuiet even though by a major roadComfy bedsGreat value
Disliked: A little moldy smelling. Shower curtains?

Exceptional