Exceptional

Liked: Everything except below
Disliked: Price of an afternoon snack and lack of choice on the menu

Good

Liked: Check in & comunication was excellent. Very streamlined, The bar & waiting staff were also wonderful, food in the restaurant was very, very good.

fantastic

Liked: very comfortable facilities great for the area

Superb

Working away

Liked: Very clean and tidy hotel. Good bar and restaurant.
Disliked: Nothing

one of the best sleeps...

Liked: great quality pleasant environment
Disliked: fried egg was cold at breakfast!

Exceptional

Good

Liked: hotel was fine and clean
Disliked: food was awful this time and we complained and no feedback from our complaint at all such a shame as previously stayed at this hotel and food then was excellent. come on managers get a grip otherwise you will loose customers.

Bad

Liked: The facilties looked beautiful. The car park was free and underground with 24hr manned security which was nice.
Disliked: The staff and the manager there were very very rude to us on arrival because we did not have the card with us for them to manually put in. This was 10pm at night and we had been driving for a long while. He then told my partner that we was not welcome there because he didn't like the fact that we had literally just came from another hotel and we said that we have the cards on our phone and we can prove its ours by tapping (as done in all the other hotels). Bearing in mine the emperor suite was already paid for.. this was for a £75 pre auth.