A lovely hotel with lovely...

Liked: It?s location was perfect overlooking the hoe.The rooms were spacious and airy.The reception team were so nice in particular Laurie who checked me in,she did whatever she could to make me feel comfortable after a long trip,thankyou.
Disliked: The lift from the basement carpark was out of order so it was a pain to use the stairs up to reception.

Exceptional

Liked: Everything about the hotel, the location, the area and especially the landscape is very beautiful, the best location.
Disliked: Very professional at the reception, but the cleaning staff was noisy in the corridors and rooms where they they cleaned.

Expensive but worth it.

Liked: The whole experience was excellent overall. We arrived early to the hotel and although they couldn't put us in a room they could take our luggage, and also put the England match on in the bar. The room itself was huge, and cool with air-conditioning that is easy to use and actually works! Everything was spotless and the room had modern features that displayed high-quality. It's great to be so close to the Hoe, as well as the Tesco Express in case you forgot to bring anything with you!
Disliked: Before arriving we phoned in advance to check if they'd be showing the England game in their bar - surprisingly it took almost 2 hours to find out if they were, which is odd as it's arguably one of the biggest sporting events of the year. We also couldn't book a table for that, which again is reasonably surprising, especially as they have so much seating. Sadly we were on the 2nd floor when really we wanted to be higher up for the view - but not everyone can be on the top floor! It ended up working well for us because the lifts are very slow, it seemed as though only 1 of the lifts was working that was clearly causing frustration amongst other guests. The bath wasn't long enough for my partner (she's only 5ft 3) and the shower ceiling is just about big enough for me (I'm only 6ft), so if you're tall maybe the bathroom won't work for you. Check-in was slow, we waited at least 5-10 minutes to be served and it took that again to check us in.

A

Liked: Breakfast was a let down knife that was given to my partner was dirty. We asked for refund back on the breakfast we didn?t stay for breakfast.
Disliked: Clean cutlery given waiting time to get served no food was ready to go wasn?t a good service stayed at the hotel before never had this problem no lifts working only one in service

Exceptional

Liked: Room service
Disliked: Front desk took along time answering the phone

Exceptional

Very good

Superb

Huge Room

Liked: Location and room