Exceptional

Superb

Liked: It was nice and modern and the rooms were very clean and comfortable
Disliked: The reception was overcrowded

Another comfortable stay

Liked: Always a great stay at this hotel

Fantastic customer service, in particular...

Liked: Staff were all exceptional. It was my friends birthday so I had tried to organise via reception a cake or treat as a surprise. Initially I was told that could not be arranged due to allergies, however when I went to the restaurant to book a table for dinner a very friendly, welcoming Zara informed that she could organise with the kitchen a birthday platter (exactly what I was after). Zara also made sure that the platter arrived at the right time to ensure a surprise was met. Well done Zara on making our trip memorable.
Disliked: Nothing

Exceptional

Very good

Poor value for money

Liked: The facilities are good, the bar is very nice and they had a pianist performing in the lobby.
Disliked: The value for money. Lack of attention to detail i.e. cleaning behind the TV, layers of dust where the cleaners had been inattentive. The AC unit was temperamental and made jarring noises throughout the night.

Superb

Liked: The breakfast was out of this world lots of choice great an friendly staff great location our room was very clean an comfortable Thank you Veronica

Exceptional