Crowne Plaza New Orleans French Qtr - Astor By IHG Guest Reviews
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Write a review
Mccray Thu, 3 July 2025
Amazing
Liked: The location was amazing the price was great and the staff was welcoming.
Troy Thu, 3 July 2025
I would like a refund...
Disliked: They did not charge correct amount for the rooms because I was charged 3 times for valet parking and haven’t been refunded yet
Johnson Mon, 30 June 2025
Exceptional
Shalyn Mon, 30 June 2025
Close to the action but...
Liked: Gorgeous lobby and great location in the heart of all the action.
Disliked: Not very clean, our first room the air conditioning wasn’t working. Customer service was lacking and didn’t really care to help. They did send and engineer but he just messed with one thing and said “hope that works”. We had to call down again to request a room change and they questioned if the engineer fixed it, obviously not. They did upgrade our room which was generous but it really was more the lack of customer service. In the new room, one whole wall the outlets didn’t work. The bathroom was questionable on cleanliness and one of the towels has makeup on it. The outlet in the bathroom was hanging from the wall. Was close to all the action so it’s loud at night.
Moctezuma Mon, 30 June 2025
I would probably stay here...
Liked: The location was just what we wanted!
Disliked: We asked about a good place to grab a coffee & dessert and they barely had neither. Maybe a guide could be left in the rooms for new guests or a link to places in the area that have meals and pastries/desserts. Especially for someone like us, who were there as first timers with our family There were no complimentary toiletries in our room. And No water in the room.
Tischina Mon, 30 June 2025
Exceptional
Shon Sun, 29 June 2025
Exceptional
Christopher Sun, 29 June 2025
We had to get our...
Liked: Location
Disliked: Cleanliness
Katlyn Sun, 29 June 2025
Exceptional
David Fri, 27 June 2025
An old tired Crowne Plaza...
Liked: The location was excellent. Nearby to most activities, usually within walking distance. The bed and air conditioning were both very comfortable. Little interaction with the staff but what I did have was very good.
Disliked: It was not up to the usual Crowne Plaza expectations. It had the look and feel of an old tired hotel in need of refurbishing. Compared to other Crowns Plazas that I have stayed at was very near the bottom. Not what I expect out of a Crowne Plaza hotel.