Crowne Plaza Memphis Downtown Guest Reviews
Write a review
|0.6 miles from Memphis centre|
Write a review
Ruby Tue, 12 April 2011
The stay was great. The room was good, I have no complaint with the service. The only thing I wasn'€™t satisfied with is no place was allowed for a corporate rate or AARP discounts and when I asked about it at the desk they could not do anything about it because they said you had already received your pay when I booked it. If anything can be done about it I would appreciate it very much.
Hall Mon, 10 May 2021
Liked: That's it was clean and that's it in the location
Disliked: That it did not have a microwave in the room and they did not clean my room or have the pool open
Taivia Fri, 7 May 2021
Lisa Fri, 7 May 2021
Al Tue, 4 May 2021
Liked: Nothing really. Didnt have time to enjoy it cuz of a 4hr wait
Disliked: Got there at 2:30 and was told there wasnt any room available and the "office manager" said it will be bout 3 or 3:30 til they'll have a room. Got back at 3:30 room still wasnt ready. 4 o'clock still no room, 4:30 still no room. 5 o'clock still not kings rooms clean. That is ridiculous and i had to be at an event at 7pm and so i had to shower and get ready. Then at 5:30 they said they didnt have anything clean but double rooms i reserved a deluxe king room so i didnt get the room i paid for. If the room wasnt nonrefundable i would've went somewhere else to be honest. I paid over 200 dollars for a room i got into at 6pm after gettin there at 2:30pm and still wanst the room i reserved but the pilots and flight attendances get a room right when they arrive but other payin customers had to wait 4 to 5 hrs for a room if your check in is not at 3pm then yall need to change that cuz that was ridiculous and i will never return. I would not recommend this hotel.
Conard Sat, 1 May 2021
Mo?nique Wed, 28 April 2021
Tara Thu, 22 April 2021
Mrs Sun, 18 April 2021
Liked: The staff was nice and the view was awesome
Disliked: The coffee maker didn?t work and there wasn?t a microwave so I ate cold food and my husband couldn?t sleep cause he was hungry so we decided to check out We was on our honeymoon so it was a little disappointing
Anonymous Tue, 13 April 2021
Just being honest
Liked: Location was ok
Disliked: Filthy pool. Cannot the hotel pay to keep the pool up? The hotel had warm water for showers, not hot water. They only supplied 2 pillows for the bed, but the other 2 pillows were in the closet without pillow cases on them. When my wife called on the phone the signal was a busy signal. She tried 3 times. My wife had to walk down to the lobby to ask for 2 pillowcases. The young lady delivered them to the room as unfolded and draped over her hand. The toilet ran after flushing it. It took several tries to get the toilet to stop running hundreds of gallons of water. The bathroom sink was dirty. After my wife got the busy signal once again, she walked down to the front desk again to ask if housekeeping could come up to finish the cleaning. The bathroom did not have a fan at the bathroom ceiling. All the bathroom smells came out into the room. The moisture was evident. We are just being honest to share when things are nit clean within our room and outside with the pool, you can bet we will not be back. When traveling down to the breakfast area, the sausage Jimmy Dean breakfast muffins were cold, the muffins were all packaged, and I did not drop my $5 for even a cup of coffee. My wife and I left. The night stay was $150 plus parking of $22. That was a lot of money for all of this mentioned above.
Gina Sun, 11 April 2021
Beautiful hotel and great customer...
Liked: Customer service, cleanliness of the hotel and beautiful room. The king size bed was very comfortable and the atmosphere was very relaxing. Very happy the hotel offered pet friendly option! Everyone was so nice and recommended best restaurants for ribs! Beale street is quite a few blocks away but close enough for a nice stroll to admire the architecture to and from the hotel! Thank you for a great time Memphis!
Disliked: We missed breakfast because it was over by 8:30 am and we are accustomed to a later timeframe in the morning at hotels (6:30-10:00 am).However, being the ongoing pandemic, it was good to know there was an option of ?to go? breakfasts.