Crowne Plaza London - Kingston

We would come back and...

Liked: The staff were so friendly and helpful. Very professional and kind went out of their way
Disliked: They did not have good choice of wines in stock.

Exceptional

Very disappointed of their service,...

A place to 'crash' but...

Liked: Nothing in particular
Disliked: Room too hot; A/C totally ineffective. Towels dirty and room not cleaned properly

Good location disappointing breakfast and...

Liked: Location - room set up and balcony were lovelyStaff were friendly and apologetic for issues
Disliked: On arrival reception tried to persuade us to go to a different venue. 150 meters away, which we found odd as we would have had to come back for breakfast.Despite booking a twin, they had it set up as a double so had to come back down and get them to sort it waiting another 20 mins.Room was fine although cleanliness could be improved. Clean behind the bathroom door, also the bathroom shelf was stuck on with masking tape so didn’t feel comfortable using it.Breakfast was a let down, very bland and transactional surprised with cost that there wasn’t a made to order menu.

Good Location, Friendly Staff, Convenient...

Liked: Staff were very welcoming and professional, hotel was well laid out with good communal areas, however, The room was dark and small with a window facing the rear into another hotel or squat, not sure what it was but it wasn't great looking. The room had a great shower but the shower head is so low it was resting on my head when I showered, i'm only 6.1'' otherwise it was perfectly usable, don't get why it needed a frosted glass door to the WC/shower room, watching my wife through the glass isn't very sexy when she's taking a dump! The room was tiny and full of dark grey furniture/fittings. We didn't eat that evening in the restaurant as the menu was a bit bland with not a great deal of choice, but we did have a couple of drinks at the bar whilst we waited for a takeaway to be delivered to the hotel. That night we didn't sleep that well as bed was really hard as was the pillows, and the noise of the air con unit is loud so had to turn it of. We both woke up with back ache and not feeling refreshed. Breakfast was very disappointing, we came down just after 8.30am and the self service foods were practically empty with the remaining offerings looking well picked over and hot food on offer was very poor quality and limited choice. Coffee from a machine was like dishwater and service pretty much non-existent, in fact, we could have been anyone, no one asked for our room number or checked we had pre-paid for breakfast, does the restaurant have a manager ? 2 members of staff on duty but they didn't seem very productive or even welcome us to the restaurant. On check out I was shocked that my pint of Guinness that I had the previous night at the bar had a 62p service charge added!! unbelievable, seems this establishment really is taking service charge to a whole new level.
Disliked: Room Size, Poor outlook from room window, Stairwell areas disgusting, only 1 lift working which was very slow, Breakfast and service at breakfast rubbish. Service charge on pouring a pint of Guinness 62p !! disgusting

Superb

Good space in the suite...

Liked: Good base for accessing Hampton Court, Kingston, Surbiton and Thames Ditton. Free car parking which was a real bonus. Pleasant staff. Good value for money considering its position.
Disliked: Stayed in a 2 bed suite. Very dark with grey / black decor. One bedroom without window, mirror or dressing table. Lots of other little niggles - no bedside tables in other bedroom, wardrobe located in lounge, reception style seating in lounge area, nowhere to hang towels in bathroom.

Disappointing