Crowne Plaza Leeds Guest Reviews
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Mariam Thu, 26 June 2025
Very good
Ruth Wed, 25 June 2025
Very good
Liked: Swimming pool and breakfast were nice extras.
Disliked: The rules around children using the pool (timings) and steam room /jacuzzi seemed unnecessarily strict.
Anonymous Wed, 25 June 2025
Pleasant
James Wed, 25 June 2025
Decent hotel with good gym...
Liked: Love having the gym and pool
Disliked: Nothing, it’s all good
Banu Tue, 24 June 2025
Superb
Jane Tue, 24 June 2025
OK I suppose I won't...
Liked: The entrance lounge area and restaurant
Disliked: The room was shabby the bedding had a horrible smell to it and it wasn't comfortable at all.Aeroplanes kept us awake.
Anne Tue, 24 June 2025
Great Hotel
Liked: Central to town. Parking good
Disliked: Nothing
Andrew Tue, 24 June 2025
Exceptional
Nicholas Mon, 23 June 2025
Exceptional
Liked: Great value for money. Friendly and helpful staff
Disliked: Nothing
Matthew Mon, 23 June 2025
Bad
Disliked: We spent £600 for a weekend stay and expected a certain level of service—unfortunately, this hotel fell well short. We arrived at 14:15, just 45 minutes before check-in, and rather than checking if our room was ready, the receptionist (Kevin) immediately dismissed us and told us to come back at 15:00. No effort made, no courtesy shown.Kevin was rude from the outset, setting the tone for the rest of our stay. The room itself was completely underwhelming—just a standard room that did not reflect the price we paid.To make matters worse, the next morning at breakfast, Kevin again caused issues, telling us we hadn’t paid for breakfast (we had). Only after we went back to reception and had it confirmed did he reluctantly allow us in—still treating us like we were in the wrong. Completely unnecessary stress.While the breakfast itself was decent, the overall experience was ruined by the consistently unhelpful and dismissive attitude of the staff. Honestly, some of the worst customer service I’ve experienced. Would not recommend and won’t be returning.