Exceptional

Pleasant

Liked: Facilities such as room service and having a fridge
Disliked: There was no mention when booking of paying for parking. This was expensive considering we booked to stay 2 nights and this should be inckuding when the car park is on hotel premises!

I was very disappointed and...

Liked: the spa
Disliked: fridge did not work in room.woken at 5.30 am by fire alarm.service was very slow as short staffed. found rubbish behind bath.had to run hot water for bath and shower for at least 5 mins to get it hot!could not get an answer from reception ever.no bed ding provided for sofa bed meaning I had to share with my 17 year younger ld son! The bed was smaller than expected as it said extra large double. I paid for the dinner included option and the food was appalling as was my he service. there was one young lady doing the majority of the work while the other staff member did little.

It was nice and relaxing

Liked: The breakfast was substantial
Disliked: nothing

Pleasant

Exceptional

Superb

Liked: Staff were fantastic, especially in the restaurant where they were extremely lovely and gave us advice for our night out and complimentary prosecco.
Disliked: We couldn't swim as it was fully booked up. I think numbers are currently limited due to Covid.

Very good

Lovely room, worth the money...

Liked: Lovely staff, very clean hotel, comfy beds, lovely bathroom with a big bath. Lovely pool and sauna to relax in. The bar was lovely for a drink. Decent tv in rooms
Disliked: The lady on the pool desk was sharp with us when booking a slot for swimming.