Crowne Plaza Kitchener-Waterloo By IHG

Check in time was 3 p.m and our room was not ready on time. Bed was very uncomfortable; mattress springs and mattress very uncomfortable. Large stains on the side of the bed shams.

Nice hotel; staff members pleasant; room clean; close to everything. Would recommend it.

Liked: Nice hotel.

Good clean hotel with comfy...

Liked: Beds are very comfortable. They helped us celebrate our anniversary. Clean facility. Good breakfast.
Disliked: Parking felt not secure as it was under construction. At times outside noise was disruptive.

Breakfast was good, but I...

Liked: Should not have to pay extra for parking.Long way for handicapped to walk from parking to front lobby
Disliked: No USB charge ports in the roomHard to believe in this day and age.We were not able to charge our phones or hearing aids.TV programs were very marginal.

Exceptional

Liked: We did not expect that this hotel would be so good. It is a very well-maintained and managed, a helpful and friendly staff, a $20 breakfast is the greatest breakfast I ever had in this level hotels for the last 10 years in Canada and USA, and location! Special thanks for the water temperature and the installed anti-skid rubber safety pad around the pool. Next time Kitchener - only Crown Plaza
Disliked: nothing

Very good

Superb

Superb

Well run hotel with good...

Liked: Easy walking to a range of bars & restaurants.
Disliked: Room had A/C but no heating for the morning chill.

Superb

Liked: Excellent location. Clean and very comfortable accommodations!

We enjoyed our stay! Everyone...

Liked: Location of hotel to the Bluesfest Clocktower stage was so close we walked to & from the concert. Happy hour drinks were tasty & Dinner was very good. Breakfast included with room was really amazing! Parking included with room booking was super too! Highly recommended!
Disliked: We had problems getting onto wifi