Crowne Plaza Houston Med Ctr-Galleria Area By IHG

I will never ever ever...

Liked: The guy that work on the night I check inAnd the manager on the next day I check out
Disliked: When I got there I couldn't get cable.going it was out.Then i.ask for utensils the guys working the bar was so rude. He also took the utensils back from me and told me I couldn't use them.There was no plastic utensils in the hotel at allThen me and my family couldn't take a shower because of no soap or shower gel in the bathroom. Also.record a big cock roach in the lobbyI only spent one night and I check out the next morning because of all of the inconvenience I experienced. I will not be ever going back again.

Pleasant

Liked: Some of the facilities have been upgraded and I encourage them to keep going. What has been done looks fantastic Rooms were good sizes There was a coffee machine in the roomCentral locationCar parking available
Disliked: This does has some basic facilities but I think that is reflected in the price.

Exceptional

Frustrating

Liked: Location was good
Disliked: Cleanliness, lack of assistance, and lack of knowledge

Honor Tax Exempt

Liked: They need to do a better job accommodating tax exempt customers.
Disliked: You're required to honor tax exempt disabled veterans. I had several conversations with the front desk but they were all unsuccessful in assisting me.

Very good

Good

Exceptional

Exceptional