Will not stay again

Liked: Had a good shower .. bed was comfy. And hotel is in great location
Disliked: Front desk staff was AWESOME.. other than that no good report.. linens on pull out bed were disgusting.. looked like it wasn?t even checked from past guests.. only thing they did was take our money.. no one ever came back to the room to even clean it while we were gone or give fresh coffee or linens.. we had to go down to get linens ourselves.. manager did bring up new pull out bed linens when I called to ask

Bad

Liked: Absolute disappointment except for the staff!
Disliked: Everything

Good

Liked: The pool and gym is great
Disliked: I got checked to late

Superb

Liked: Overall the hotel was clean, the staff was courteous and the room very comfortable.
Disliked: I booked the hotel because it had an in House Bar and Restaurant and both were closed when I arrive.

Very good

Exceptional

I'LL PASS ON STAYING HERE

Disliked: 40 minutes to check in because my reservation was "hard" for them to find....all down hill from there. The keys did not work to room, tv had "old fashion static", heavy metal plate from over the door frame fell down and hit my friend in the head, and to top it all off, my car battery died, and when I asked the staff about a jump, the receptionist and a gentleman from maintenance nonchalantly expressed they could do nothing, nor did they attempt to make any effort to try and assist me, but I'm a guest in your establishment, right?! They did not care at all!! There was however, a maintenance groundskeeper, who so graciously jumped my car for me, and I truly thank him. He was the only reason I gave 1 star!! I definitely will not stay at Crown Plaza Norfolk/Va Beach again. Candlewood Suites is next door.

Poor Service

Liked: The only thing I liked was the location..
Disliked: For a king room the place was tiny . The garbage cans in the room was filthy and had no bags in them. On the key card they gave it says ROOM SERVICE BY REQUEST ONLY....When I called to request the service I was told it had to be from the night before and nothing can be done.. There was 2 3/4 used toilet paper rolls and no fresh ones I had to go to the front desk and request toilet paper. We checked in Thursday and left Sunday..

Good