Everyone was helpful with attention to making sure our stay was good. Would definitely stay there again, mainly because of the friendly staff.

Liked: The staff was wonderful.
Disliked: Nothing.

The Crowne was ideally located. The room was comfortable and clean. Small bathroom, but workable. Walking distance to everything. Friendly staff and valet parking!

Liked: Comfort.
Disliked: View.

The Crowne Plaza was clean, comfortable and conveniently located. The staff was polite, considerate and accommodating. The food and wait staff at the hotel's restaurant was excellent! I would not hesitate to stay at this hotel during my next visit to Harrisburg.

It was okay. Nothing special.

Disliked: Stuffs were not so friendly or informative. Felt like they're just there to be seen. Nothing so special about the hotel.

Passable

Liked: The room and location beautiful city
Disliked: Ok

Not good

Liked: We didn't get breakfast everything closed which did not state on website!
Disliked: Everything

Coronavirus disappointment

Disliked: Due to coronavirus the towels were not replaced, the bed not made, the coffee not replenished and when i went to the desk after being gone for 12 hours to ask for clean towels, new coffee cups and coffee and creamer. We got the towels and coffee but were told no other cups(we only had one to start with) or creamer was available. So why am i paying for a hotel?

Very good

Liked: Great location, everything is pretty much in walking distance. If you park at the hotel it's valet only. The rim was clean and the bed was comfortable. The staff was very nice especially the restaurant manager/ bartender Robbie.
Disliked: Only one of the entrance doors to the lobby worked. It wouldn't have been bad if the doorway was wider but you struggled to get luggage in and out. I'm sure the other doors were closed because of Covid but I'd have the larger door open.

A great place to stay...

Liked: How the staff was able to meet our needs and great customer service. When our hotel room AC didn?t seem to work they didn?t make it a big deal to change it was solved very quickly.
Disliked: Due to covid, the pool has restrictions and sadly we wasn?t inform before hand or at check in that we had to reserve for the pool and sadly we were unable to use it and the kids were a little disappointed. If we was told before we would have reserved moment we knew. But we also understand due to covid things are as usual.

Passable

Good

Very good